Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10559707

Досвід роботи

Customer support representative

з 08.2021 по 01.2023 (1 рік 5 місяців)
FP Horizon, Remote (Transportation and logistics)

*Listened to customer's complain and try to find solutions to the problem.
*Responded to customers in a professional, timely and helpful manner.
*Received every incoming calls and address customer's request.
*Collected prompt and accurate feedbacks.
*Received best employee of thrice in a year.
*I speak English fluently on a C2 proficiency level and I can write English equally well also
*Making and receiving 90+ calls a day to give technical assistance and sign new customers
• Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
• Maintaining an 85% customer satisfaction rating (15% higher than the company average)

Customer service representative

з 04.2019 по 07.2021 (2 роки 3 місяці)
AnuOluwapo Pharmaceuticals, Other countries (Medicine, pharmacy)

*Assisted 50+ customers per day, helping the company exceed sales targets by 15%
*Politely assisted customers in person, via telephone and email
Answered product questions with up to-date knowledge of sales and store promotions
*Solved customer problems regarding purchases, leading to a 20% reduction in refund requests
*Provided an elevated customer experience to generate a loyal clientele by demonstrating empathy while addressing customer concerns and resolving the problems on the spot.
*Resolve customer queries on a daily basis, achieving a 100% customer satisfaction rating
*Verified and gathered all required customer information for tracking purposes
*Directed calls to appropriate individuals and departments.
*Stress resistant and patience.
*Great communication skills with Customers or Clients

Освіта

Easyway International Model College

Other countries
Середня, з 2012 по 2018 (6 років)

Batch 2018 | Student Council President
- Silver Medalist, Interschool Spelling Bee Competition
- Social Prefect
- Deputy Speaker, Student Representative Council
- Member, The Press Club
- Member, The School Quiz and Debate Club

Додаткова освіта та сертифікати

Diploma in Customer service

3 months

Знання і навички

Знання мов

• Англійська — вільно
• Арабська — середній
• Французька — початковий

Рекомендації

Akewusola Aminat

Akewusola Aminat

Chief Executive Owner, AnuOluwapo Pharmaceuticals

Додаткова інформація

I have more than 3 years work experience and I love talking to people, I am very inquisitive and very eager to learn. I believe you would not regret having me as an employee. I have a very stable internet and electricity that allows me to work remotely