Anna

Anna Petrova
Profile Details
Ukraine
I am an artistic, energetic and enthusiastic person with great communication and
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interpersonal skills, having over 7 years of experience in customer service, sales
Telegram and WhatsApp
and administration. I am a result oriented professional, able to work in multicultural
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team as well as by myself. I have a great sense of time that allows me successful
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time management within my personal scope of work as well as managing some else's
tasks. Being very well organized, I am capable of a proper record-keeping, as well as N AT I O N A L I T Y

ensuring office or other work environment looks professional and appealing to the Ukrainian
clients and guests. I am ambitious and opened to new job opportunities and ready
D AT E O F B I R T H
for relocation, reliable and easy going person with the great interpersonal skills. I'm
13.02.1992
Ukrainian who has built a career in UAE, Ukraine and Mexico. I'm ready to reach
new professional heights and to meet new people, experiences and cultures, doesn't
matter how challenging it could be, I'm ready for this journey Links
linkedin

Employment History
Skills
Team Leader , Owner Operator Land, CDMX, Mexico
JANUARY 2022 — PRESENT
Ability to Multitask

Key results: Effective Time Management

Fast Learner
• Opened recruiting department in CDMX
• My girls hired their drivers in their first month, when company didn't expect such Computer Skills
results from new joiners Adaptability
• My employee was promoted to a team leader position within a year under my
Microsoft Office
management
Ability to Work in a Team
• My team has showed the best results from all international offices in 2023
Ability to Work Under Pressure
Key responsibilities:
Leadership
• Welcome days
Communication Skills
• Develop, implement, and manage operational processes and systems to ensure
efficiency and customer satisfaction Communication

• Monitor and evaluate operational performance and recommend improvements Sales
• Provide guidance and support to the team Time Management
• Develop and implement policies and procedures
Customer Service
• Manage one-to-ones
• Maintain records of team activities Scheduling
• Analyze data to identify areas for improvement Teamwork
• Reports and CRM skills
Collaboration

Recruiter, Owner Operator Land, Candler, US (Ukrainian office) Social Media
NOVEMBER 2020 — JANUARY 2022

Key results: Languages

• Hired 15 drivers for less than 2 months Russian

• Hired almost 200 drivers within 3 years
English
• Most of my drivers are referrals
• More than 20 drivers keep working with us since 2021 (usually drivers don't stay
Ukrainian
for a long time with ANY company)
• Worked 5 months during war time in Ukraine, with the alarms and explosions, Spanish
and it didn't affect my results

Key responsibilities:
 • Develop a sourcing strategy to identify talent and build a strong candidate Hobbies
pipeline. 1) EX Fashion Model at
• Solicit and screen candidates fit for open positions. Wilhelmina Dubai in 2019
• Leverage internal recruiting resources to identify talent. As a model I've experienced:
• Facilitate the recruiting process—talk to candidates throughout the hiring - Music videos
process, from interview prep and scheduling to feedback, offers and more. - Beauty contest
• Manage and keep candidate records updated and accurate in ATS. - E-Commerce shootings
- Advertisement Videos
• Build a robust and dynamic personal brand via networking efforts and rich
- Fashion Shows for Dubai
working relationships.
Fashion Institute
• Maintain candidate relationships for future opportunities and always think - Workshops for photographers
ahead to the next great match. - Expos (as a hostess) for Hublot,
Rolls Royce, RedFest, Dubai Golf
Business Development Executive, Premium Dental Dubai, Dubai Tournaments and so on
APRIL 2020 — AUGUST 2020

Key results: 2) Singer at indie / synth pop /
dark wave project A
• Changed the idea and design of existed clinic www.youtube.com/@user-zy2fz6yp3b
• Created Instagram page, invited famous influencers for co-operation
• Organized and hosted interviews of the team for YouTube
• Created adds for social media (wrothe the scenario, found the place,actors and
videographer)

Key responsibilities:

• Re-branding
• Business development
• Marketing
• Social media and networking

Assistant Spa Manager, Embassy of Beauty, Dubai
JUNE 2019 — DECEMBER 2019

Key results:

• Sold Biologique Recherche cosmetics for $2K+ for one person only
• Made a relaxing and atmospheric playlist for the salon
• Implemented new services and products (eyebrow and eyelashes lamination)
• Worked on brand awareness
• Changed menus, website and bags

Key responsibilities:

• Personnel administration
• Salon's business performance monitoring and management, ensuring targets
are met
• Assisting identifying sales opportunities and services
• Accompanying and assisting clients, ensuring they receive best-in-class service
from the personnel
• Facilitating timely check-in/out and payment collection
• Assisting with the front desk activities: appointment scheduling, taking the
phone calls, etc.

Front-desk Receptionist, JAZZ LOUNGE SPA, Dubai
JANUARY 2018 — JUNE 2019

Key results:

• Opened a new branch in Palm Jumeirah
• Was one of the best in a retail sellers in the shop
• Edited the playlist for salon
• Got good Google reviews
Key responsibilities:

• Attended clients' requests, questions and complains in person, via phone and
email
• Managed all Spa's appointments
• Provided clients with sales information about products and services, packages
and facilities
• Managed inventory in an organized and very well-structured manner

Receptionist, Jean-Georges Restaurant, Dubai
NOVEMBER 2016 — JANUARY 2018

Key results:

• Hosted special events like vine-pairings and caterings for VIP guests
• Was a model for the restaurant adds
• One guest left more tips, than the bill was and he was coming back and referring
me every time
• I was a waitress, hostess, model, booking manager, DJ on brunches - all in one

Key responsibilities:

• Greeted and accompanied clients to their tables, assisted with their inquiries
• Organized catering events
• Handled some PR activities, represented the restaurant in social media and
public groups
• Assisted growing client database

Education
Master of Accounting, Kyiv National Economic University
JANUARY 2008 — JANUARY 2015

Courses
Leadership program stage 2 "BUILDING HIGH-PERFORMING TEAM",
QLab
JANUARY 2024