Oleksii

Phone:
Oleksii [відкрити контакти](див. вище в блоці «контактна інформація»)

Rykachevskyi Email:
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Dependable and result-oriented IT support specialist with Master’s Degree qualification and 7 years of
experience maintaining in-house IT systems and providing end-user technical support.

EMPLOYMENT HISTORY
Specialist of the Department of Information Technology 02/2017-present
Vinnytsia City Council
• Consulting, assistance in solving employees’ technical problems of varying complexity, by phone,
mail, in person, problem-solving in multitasking mode.
• Training employees on how to work in different systems, documenting repetitive user issues and
creating user guides.
• Communicating with colleagues from other departments with different level of IT skills.
• Documenting and systematizing bugs during testing of the City Council website.
• Work with the City Council’s internal SharePoint portal: creating directories, pages, setting up
access roles for users.
• Granting access rights for users in Azure and Active Directory.
• Fixes, repairs, and software installations.
• Creating, editing databases, sorting, and selecting data using Microsoft SQL tools.
• Use of HTML, CSS, JS as additional tools in work.

EDUCATION
Master in systems software, 2015-2017, Vinnytsia National Technical University
Bachelor in software engineering, specialist in development and software testing, 2011-2015, Vinnytsia
National Technical University

LANGUAGES
Ukrainian – native speaker
English – B2

KNOWLEDGE & SKILLS
• Microsoft SQL • Microsoft 365
• HTML, CSS, JS • SharePoint
• Azure and Active Directory • IT-Enterprise ERP system