Олена

OLENA POTIKHA
Nationality: Ukrainian
Date of birth: 23/02/1994
Phone : [відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

WORKING EXPERIENCES __

Emirates airline, UAE
April 2019 –March 2024 – Position: Business class Cabin Crew

 Strengthened customer relationships thorough personalized and proactive service, ensuring their
experience is as per company standards;
 Capability of understanding different English accents;
 Accomplished the ability to adapt, communicate and effectively perform duties along with
different international team on every flight;
 Handling complaints with confidence by using specific techniques;
 Validated compliance with industry regulations through regular audits;
 Submitting flight reports to the company in clear and structured manner.

Gulf International Hotels LCC, UAE
October2017 – January 2019 – Position: Reservations agent

 Managing all reservations enquiries including emails, online chats and phone calls;
 Taking responsibility for making actual spend reports, broadcasts, function sheets, databases;
 Cooperate, coordinate and communicate with all other departments to ensure the highest level of
guest service;
 Following up guest feedback and complaints with duty manager.

H Hotel, UAE
May 2017 – November 2017 – Position: Receptionist

Arts, Crafts & Hobby Shop, Ukraine
October 2014 – April 2015 – Position: Sales Assistant

EDUCATION __
Master’s Degree in International Relations, Lviv Polytechnic University - Lviv, Ukraine
September 2015 – December 2016
Bachelor’s Degree in International Relations, Lviv Polytechnic University - Lviv, Ukraine
September 2010 – June 2015

LANGUAGES SPOKEN SKILLS __

Ukrainian: Native Computer Programs: Word, Excel, PowerPoint.
English: Upper-Intermediate Other skills: Customer service soft skills, awareness
of international accents, excellent personal
management skills, social skills including comfort
with teamwork, ability to collect and analyze
information, high conflict resolution management,
organized with strict adherence to deadlines.