Esther

ESTHER OJUKWU

CONTACT PROFESSIONAL SUMMARY
Address : Chorzów, 41-500 Poland Employing a results-focused approach, I am able to utilize problem-
solving abilities and robust communication skills as an organized and
Phone : [відкрити контакти](див. вище в блоці «контактна інформація»)
dependable candidate, particularly in customer support roles. I am
Email : [відкрити контакти](див. вище в блоці «контактна інформація») enthusiastic about assisting students in cultivating goal-oriented study
habits for academic success. Proficient in both one-on-one and group
lessons, I employ adaptable teaching strategies for diverse learners. With a
SKILLS good sense of humor and readiness for new challenges, I ensure client
satisfaction across various job context through efficient time management,
Problem-Solving ability adaptability, resilience and confidence in addressing client concerns.
Multitasking Complaint handling
Patience and Empathy
Scientific Writing
WORK HISTORY
Online Biology Tutor, 02/2024 to Current
Attention to Detail
UPchieve Volunteer - Remote
Dependable and Responsible • Offer guidance to high school students in the USA to successfully
Verbal and written communication complete their assignments and clarify any difficult concepts as needed.

Analytical and Critical Thinking • Utilized technology-based resources to provide efficient experience with
various biological processes virtually.
Lesson Planning and assessment
• Provided timely responses to student inquiries via the tutoring platform
Organization and Planning Skills ensuring supportive and accessible learning environment.
Computer Proficiency and Microsoft • Identified common misconceptions among students regarding specific
Office tools biology topics, addressing them directly through guided personalized
learning.
Report writing and presenting
Proficient CRM software handling Customer Service Representative, 09/2023 to 03/2024
Elementary graphics designing Concentrix - Poland
• Addressed customer inquiries and feedback with courtesy and
Basic data analytics awareness
professionalism.
Strong Communication Skills
• Offered coaching and mentoring to new employees, aiding in their
Interactive teaching methods smooth assimilation into the team.
Motivating students • Effectively managed challenging situations, maintaining professionalism
while resolving conflicts.
Problem Resolution
• Attentively listened to customer concerns, addressing them promptly
Scheduling and escalating significant issues to supervisors.
Follow-up skills • Worked collaboratively with colleagues to establish optimal practices for
Administrative Support consistent customer service excellence.

Staff Training Production Staff Member, 07/2022 to 09/2022
Customer Education Applied Medical B.V. Europe - Netherlands
Store maintenance • Engaged in the assembly and coupling of surgical equipment such as
Trocar and Inzii.
Recordkeeping strengths
• Implemented sterilization procedures and sterile packaging of medical
equipments
• Completed daily production targets by diligently performing assigned
LANGUAGES tasks while minimizing errors or defects in output.
English, Igbo: Native language • Ensured workplace safety and addressed production challenges with
supervisors.
• Collaborated with team members to meet production deadlines and
Ukrainian: A2 fostered a positive workplace culture.

Elementary Manager, 01/2020 to 02/2022
Vshine Cleaning Services - Ukraine
• Accomplished multiple cleaning orders within established timeframes by
delegating tasks effectively and follow up.
• Enhanced customer satisfaction by resolving disputes promptly,
maintaining open lines of communication, and ensuring high-quality
service delivery.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase
profits.
• Monitored and analyzed business performance to identify areas of
improvement and make necessary adjustments.

Freelance Teacher (Sciences, English, Premedical), 04/2018 to
Current
Comprehensive Teaching Services - Nigeria, Ukraine, Poland
(Hybrid)
Expertise in designing and implementing tailored lesson plans to meet the
academic needs of diverse student populations.
Proficiency in providing comprehensive student supervision and
mentorship including general sciences and premedical subjects to foster
academic excellence and personal growth.

Dedication to delivering high-quality TEFL certified English language
instruction through effective teaching methodologies and engaging
learning activities.
Demonstrated strong communication and interpersonal skills, fostering
positive relationships with students, parents, and colleagues.
Displayed professionalism, reliability, and dedication to delivering
high-quality educational services empowering students to achieve
academic goals.

EDUCATION
M.D. : Medicine, Expected in 06/2026
Kyiv Medical University (KMU-Polish Campus) - Bytom, Poland

HOBBIES
Music, travelling, Reading

CERTIFICATIONS
• TEFL certification (Teacher Record)
• Certification in Scientific Writing (Coursera-Stanford University)
• AMBOSS Ambassador