Samuel

Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10691524

Досвід роботи

Sales representative

з 03.2022 по 04.2024 (2 роки 1 місяць)
United idea solutions, Remote (IT), Remote (IT)

Developed and executed sales strategies to achieve and exceed revenue targets, resulting in a 20% increase in sales within the first year.

Led a team of 10 sales representatives, providing mentorship, coaching, and performance feedback to drive individual and team performance.

Identified new business opportunities and fostered strategic partnerships with key clients, resulting in a 30% increase in client acquisition.

Implemented sales training programs to enhance the skills and knowledge of the sales team, resulting in improved productivity and sales effectiveness.

Collaborated with cross-functional teams including marketing, product development, and customer service to ensure alignment and support for sales initiatives.

Conducted market research and analysis to identify emerging trends and customer needs, informing product development and sales strategies.

Making calls and exchanging e-mails by mail and also contacting warm leads and existing customers, conducting conversations until the moment of sale.

Establishing and maintaining strong relationships with potential and existing clients, understanding their needs and providing customized solutions.

Answers to incoming inquiries (phone, e-mail and chats), consultations regarding the company's services.

The ability to skilfully negotiate prices and deadlines for concluding agreements, ensuring the fulfilment of customer expectations and the achievement of KPIs.

Taking appropriate actions after contact, such as sending emails, additional information or scheduling future meetings.

Entering and updating information in CRM, creating sales reports.

Call center operator

з 04.2021 по 03.2022 (11 місяців)
NY MEDICALS, Remote, Remote (Medicine, pharmacy)

Managed inbound and outbound calls for various campaigns, providing product information, resolving customer concerns, and processing orders.

Maintained a high level of professionalism and empathy in all customer interactions, ensuring positive experiences and customer satisfaction.

Followed call scripts and protocols to provide accurate information and adhere to company policies and procedures.

Met or exceeded call quality and performance metrics, including average handle time, first call resolution, and customer satisfaction scores.

Participated in ongoing training and development programs to enhance communication skills, product knowledge, and call handling techniques.

Making calls and exchanging e-mails by mail and also contacting warm leads and existing customers, conducting conversations until the moment of sale.

Establishing and maintaining strong relationships with potential and existing clients, understanding their needs and providing customized solutions.

Answers to incoming inquiries (phone, e-mail and chats), consultations regarding the company's services.

Logistics manager

з 06.2020 по 10.2021 (1 рік 4 місяці)
Zoom Movements, Remote (Transportation and logistics)

Oversee the entire logistics process, including procurement, transportation, inventory management, and distribution, to ensure efficient and cost-effective operations.

Develop and implement logistics strategies and plans to optimize the supply chain and meet organizational goals and objectives.

Coordinate with suppliers, vendors, and transportation partners to ensure timely delivery of goods and materials, while maintaining quality standards.

Manage inventory levels and monitor stock levels to prevent shortages and excess inventory, minimizing storage costs and maximizing cash flow.

Conduct regular analysis of logistics performance metrics, such as on-time delivery, transportation costs, and inventory turnover, and identify areas for improvement.

Lead and mentor a team of logistics professionals, providing guidance, training, and support to ensure high levels of performance and productivity.

Collaborate with cross-functional teams, including procurement, sales, and operations, to forecast demand, plan production schedules, and optimize inventory levels.

Customer support representative (Remote)

з 02.2019 по 05.2021 (2 роки 3 місяці)
Bolt, 271, Strovolou Avenue, Flat 101, 2051, Cyprus, Remote, Remote (Transportation and logistics)

Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Making calls and exchanging e-mails by mail and also contacting warm leads and existing customers, conducting conversations until the moment of sale.

Establishing and maintaining strong relationships with potential and existing clients, understanding their needs and providing customized solutions.

Answers to incoming inquiries (phone, e-mail and chats), consultations regarding the company's services.


Handled a high volume of inbound calls and emails, managing customer inquiries and requests in a timely and professional manner.

Maintained accurate records of customer interactions and transactions, documenting issues and escalating complex cases to the appropriate department.

Collaborated with cross-functional teams to coordinate responses to customer inquiries and resolve issues effectively.

Identified opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.

Sales manager

з 08.2018 по 10.2019 (1 рік 2 місяці)
Boston real estate company, Boston, Remote (Real estate)

Managed a sales team of 8 members, overseeing their day-to-day activities and performance to meet and exceed sales targets.

Developed and implemented sales strategies to penetrate new markets and expand the company's customer base, resulting in a 25% increase in market share.

Cultivated strong relationships with key accounts and strategic partners, negotiating contracts and agreements to drive revenue growth.

Monitored sales metrics and KPIs, analyzing performance data to identify areas for improvement and implementing corrective actions as needed.

Conducted regular sales meetings and performance reviews to ensure alignment with organizational goals and objectives.

Collaborated with the marketing team to develop targeted marketing campaigns and promotional activities to support sales efforts.

The ability to skillfully negotiate prices and deadlines for concluding agreements, ensuring the fulfilment of customer expectations and the achievement.

Making calls and exchanging e-mails by mail and also contacting warm leads and existing customers, conducting conversations until the moment of sale.

Establishing and maintaining strong relationships with potential and existing clients, understanding their needs and providing customized solutions.

Answers to incoming inquiries (phone, e-mail and chats), consultations regarding the company's services.

Освіта

Maurid University

Public Administration, All Ukraine
Вища, з 2010 по 2014 (4 роки)

Знання і навички

Знання мов

Англійська — вільно