Олексій
Customer support supervisor, representative, 40 000 грн
- Зайнятість:
- Повна зайнятість, неповна зайнятість.
- Вік:
- 36 років
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно, Київ
Контактна інформація
Шукач вказав телефон , ел. пошту та LinkedIn.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2638803
Освіта
Національний Авіаційний Університет
Ф-т Лінвістики, Англійська філологія і переклад., Київ
Вища, з 2004 по 2008 (3 роки 9 місяців)
Гімназія №167
Київ
Середня, з 1994 по 2004 (9 років 9 місяців)
Гімназія с поглибленим вивченням іноземних мов
Знання і навички
Знання мов
- Англійська — просунутий
- Українська — вільно
- Німецька — початковий
- Французька — початковий
Додаткова інформація
Oleksii Zhestianenko
Kyiv, Ukraine
Tel.: [
Email: [
Telegram: https://t.me/Alpha_Zhest
Desired position and salary:
Customer support team lead, Customer support supervisor, Customer support representative, QA engineer;
IT, Consulting, Internet, E-Commerce;
900-1200 USD;
Employment: full time;
Work schedule: full time, shift schedule, flexible schedule;
About me:
Fluent English (C1);
Highly skilled in customer support, online and via phone;
More than 15 years of experience in customer Support including 5 years as a Team lead / Supervisor;
Strong leadership qualities;
Honesty and Integrity;
Delegation and Empowerment;
Confidence;
Empathy;
Decision-Making Capabilities;
Delegation and Empowerment;
Stress resistance;
Highly communicative;
Punctual;
Diligent;
Highly educable ;
ISTQB Certified Tester Foundation level;
Completed Prometheus online course “Basics of Software Testing”;
Completed SQUAD QA Basics internal course;
Tech Skills stack:
2 years of manual QA experience;
Manual web and web-mobile testing;
Manual mobile application testing;
Testing of embedded systems:
Manual smart camera doorbell device testing;
Manual smart car alarm device testing;
Composing artifacts of test process and test documentation;
Requirements analysis;
Bug-reporting and bug-tracking;
Jira system: describing, tracking, verifying issues;
TestRail: designing, creating and executing test suites, test runs and test cases;
FE, BE, REST API Testing;
Agile Methodology;
Basic knowledge of SQL;
Working tools: Browser’s Dev.tools, Swagger, Postman, Jira, TestRail, Athena DB, AWS S3, PSequel, DBeaver, Confluence;
Education:
2022 ISTQB Certified tester - Foundation level;
2021 SQUAD Internal course “QA Basics”;
2004-2008 National Aviation University, Linguistics faculty, English philology and translating bachelor;
1994-2004 Gymnasium №167, Kyiv;
Languages:
Ukrainian — native;
English — C1;
German — A2;
French — A2;
Hobbies:
Music: listening, attending shows and festivals
Video games: PC, PlayStation and mobile platforms
Literature: classics, sci-fi, dystopia
Traveling
Career history:
December 2022 — August 2023: Squad, Kyiv, Middle QA Engineer; Manual web and web-mobile, mobile application and embedded systems testing, Requirements analysis, Testing strategy definition, Test documentation writing (Bug reports, Test cases, Issues, Use cases, User stories, Test suites, Test plan);
October 2021 — December 2022: Squad, Kyiv, Junior QA Engineer; Manual software testing of internal product, Test documentation writing (Bug reports, Test cases), Simple backend testing (Swagger, Postman);
July 2021 — October 2021: Squad, Kyiv, QA Engineer Trainee; Manual software testing of internal product, Test documentation writing (Bug reports, Test cases);
November 2019 — July 2021: Ring Ukraine, Kyiv, Customer Support Supervisor; Management of customer support service team providing services via chat and email, clearing users’ requests regarding technical performance of their Ring devices; Multitasking;
September 2017 — October 2019: Devoop, Kyiv, Customer Support Supervisor, Specialization: Academic writing services. Management of the customer support service team, performance review. Setting priorities. Decision making. Handling and resolving more serious customer and writers complaints. Multitasking. Working 8 hours shifts — morning, day or night;
May 2015 — September 2017: Devoop, Kyiv, Customer Support Representative, Specialization: Academic writing services. Providing customer support service via chat, e-mail and phone. Handling and resolving customer and writers complaints. Checking written product (academic papers). Multitasking. Working 8 hours shifts — morning, day or night;
October 2013 — October 2014: Weltrade, Kyiv, Customer Support Representative, Specialization: Forex Trading, Providing customer support service via chat, e-mail and phone. Working 12 hours shifts — day or night;
May 2012 — June 2013: Webtime Co., Kyiv, Customer Support Representative, Specialization: Online Casino, Providing customer support service via chat, e-mail and phone. Multitasking. Handling and resolving customer complaints. Working 12 hours shifts — day or night;
December 2011 — April 2012: Effect Ltd., Kyiv, Account manager, Sales of services — website creation, SEO, PPC advertising;
October 2009 — November 2011: Ukrainian State Center of Transport Service Liski, Kyiv, Engineer — Transportation, Logistics, Warehousing, International Logistics, Rail Transportation;
December 2007 — April 2009: Formula Marketing and Consulting Bureau, Kyiv, Call-center Representative, Providing customer support service via phone.
May 2007 – October 2007: Cogent+, Kyiv, Call-center Representative, Providing customer support service via phone.
Інші резюме цього кандидата
Київ
Oleksii Zhestianenko Kyiv, Ukraine Tel.: Email: LinkedIn: Oleksii Zhestianenko About me • ISTQB Certified Tester Foundation level; • Completed Prometheus online course “Basics of Software Testing”; • Completed...
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