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Досвід роботи

IT Sales Manager, B2B and B2C Sales Development Representative

з 09.2019 по 12.2021 (2 роки 3 місяці)
GRAPHIUM DESIGN, ROCKET EFFECT IT, Kiev (1) Website Design/Development and SEO, 2) Service and Product Sales)

IT SALES MANAGER
- Processing and analyzing incoming request from clients to understand their needs
- Preparing sales proposals, bids and quotes to prospective clients' request for WordPress, development, graphic design, custom software development and SEO promotion.
- Setting up technical consultation for clients looking to build Ecommerce and Shopify website.

SALES DEVELOPMENT REPRESENTATIVE
- Develop and implement effective sales and marketing communication
- Making outbound calls to reach prospective clients to sell company's products and services
- Win and increase company's customers base and maximize profit through dynamic sales campaign, outbound calls, making presentations and demos for both B2B and B2C
- Attending to customer's queries through email,chat and other platforms.

Customer Service Representative/Support Agent

з 03.2018 по 09.2019 (1 рік 6 місяців)
1) DRP Insurance and Financial Services 2) FS Health Solutions, Kyiv (1) Insurance and Financial Services 2) Health Sector)

• Handling chat and email correspondence with clients towards providing support and assistance
• Use of CRM to keep transaction log of operations with customers and update information
• Attend to customer's inquiries/complains and offer resolution with a touch of professionalism
• Taking inbound and making outbound calls to attend to customer needs and create awareness of company services
• Educating and helping clients to understand the use of company's product and services
• Verification of data in the system.
• Entering codes and billing information in the database

Freight Logistics Manager and Dispatcher

з 01.2016 по 02.2018 (2 роки 1 місяць)
YTRS LOGISTIC LLC, BOOST EXPRESS TRANSPORT (USA), New Jersey USA (Freight Logistics and Transport Service)

• Search, negotiate and secure loads from brokers at a good rate.
• Plan and organize schedules for carrier’s pick-up and delivery and accelerate positive shipper and carrier relations
• Monitor dispatched loads from pick up to delivery with all necessary documentations
• Ensures that trucks engaged for service are MC# and DOT# compliant
• Maintain good communication and information flow channel between the driver and the customer
• Provide quick and timely resolution to emerging situations
• Attend to any other assigned responsibilities

Освіта

Sumy State University

Finance, Economics And Management (FEM), Sumy
Вища, з 2012 по 2018 (6 років)

Obtained Master (Msc) degree in Administrative Management and
Doctor of Philisophy (PhD) in Economics of Environment

Додаткова освіта та сертифікати

Oleg Valasky institute of Economics and Management

20015, 2years

Знання і навички

Знання мов

• Англійська — вільно
• Російська — середній
• Українська — початковий

Додаткова інформація

- A Sales Development Representative, Customer Support Agent and IT Sales Manager with years of experience in B2C and B2B sales, customer support service,advertisement and business, promotion, Aiming to use my skills and experience to effectively fill the sales and customer support roles.
- An economist and administrative manager with exceptional organizational skills of managing multiple tasks with emphasis on reaching set goals and retaining quality standards.
- A native English Speaker with a Permanent Resident permit in Ukraine. Speak and understand Russian Language at an average level.