Tetiana

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9072573

Досвід роботи

Invoicing specialist

з 01.2021 по 11.2023 (2 роки 10 місяців)
BooksTime, Дніпро (Консалтинг, бухгалтерія, аудит)

worked at the position of the Invoicing Specialist at the Invoicing Department. My responsibilities
were:
• communication with the clients
• to add new clients in the Zoho CRM;
• create and send invoices for the provided services to the clients;
• process payments in Zoho Invoice, Stripe and QBO;
• A/R reporting
• Fixed-fee clients reporting
• QBO subscription reporting
I worked as an Admin of the Client Service team and was responsible for obtaining bank statements and reports from the banks and clients’ systems. I have an experience in running payroll in Paylocity payroll system.
Also, I have an experience in providing 1099 services (starting with preparation of the list of vendors and the final stage - filing 1099 forms and sending the issues 1099s to the clients.
I worked as the specialist in the Zoho Systems mainly with Zoho CRM, Zoho Projects and Zoho People. I was in constant communication with our bookkeepers, managers and leadership as I provided required reports and was responsible for filing the specific fields by certain team members.
More than a year, I was leading the learning and training process in the company. My
responsibilities were:
• To update the existing training material and add the new one in the LMS as well as update
the policies;
• Develop the individual learning plan for the new employees;
• Create the weekly quizzes on a weekly basis;
• Prepare the individual reports for each Team members;
• Prepare the reports for the leadership;
• Monitor the completeness of the learning plans;
• Help new employees with the training process;
• Train the chat bot and update the existing training material in the Bot knowledge base;
• Participation in the training question project – collect the questions and find answers
according to the list of available questions/topics;
• Constant communication with the team.

Sales manager

з 09.2016 по 01.2017 (4 місяці)
ALUPRO LLC, Київ (Металургійна промисловість, металообробка)

My responsibilities were :
search of the potential clients (European market);
• communication with the clients – email, phone;
• conclusion of the contract;
• support of the clients;
• control over the timely fulfillment of contract agreements by the clients;
• Identifying emerging markets to find new sales opportunities
• coordination of document flow of logistics processes;
• work with customs and customs brokers;
• work with carriers;
• translation of the company web-site;
• preparation and participation in the international exhibition.

Client manager

з 11.2015 по 09.2016 (10 місяців)
State Enterprise "Document", Дніпро (Державні організації)

Main responsibilities were:
• communication with the clients;
• document processing and document support;
• the preparation the list of important documents for the migration service (for issuing a foreign passport and a passport of a citizen of Ukraine).

Sales manager

з 08.2015 по 11.2015 (3 місяці)
Brovary Alluminium Plant LLC, Бровари (Металургійна промисловість, металообробка)

My responsibilities were :
• work with the existing client database;
• search of the potential clients;
• communication with the clients;
• conclusion of the contracts;
• Handling and resolving customer complaints regarding a product or service
• Setting discount rates and determining price schedules
• Identifying emerging markets to find new sales opportunities
• Developing sales Programs and finding new markets.

Customer service manager

з 04.2015 по 07.2015 (3 місяці)
Interpipe LLC, Дніпро (Металургійна промисловість, металообробка)

The functional responsibilities were:
• documentary support of sales;
• preparation the shipment documents;
• A/R reporting;
• prepare of the tender documentation for participation in tenders.
• Communication with the clients.

Sales manager, deputy head of the sales department

з 08.2013 по 04.2015 (1 рік 8 місяців)
State Enterprise "Powder Metallurgy Plant", Бровари (Металургійна промисловість, металообробка)

I worked as the Sales manager starting August 2013 - December 2014.
Starting December 2014 worked as the Deputy Head of the Marketing and Sales Department. My
responsibilities were:
• search of the potential clients (European market);
• communication with the clients – email, phone;
• conclusion of the contract;
• support of the clients;
• control over the timely fulfillment of contract agreements by the clients;
• Identifying emerging markets to find new sales opportunities
• coordination of document flow of logistics processes;
• work with customs and customs brokers;
• work with carriers;
• translation of the company web-site;
• organization of marketing research;
• prepare of the shipment documents;
• prepare of the commercial offers
• Leading & building capacity development of sales team by ensuring the succession planning of each position.
• Develop and execute the tactical plans to meet defined goals.

Освіта

- Oles Honchar National University – 2013 -2015

Language and Literature ( English/German), Дніпро
Вища, з 2013 по 2015 (2 роки)

Complete Higher Education in speciality '' Language and Literature (English), qualification of
Philologist-researcher, University Instructor

Dniproperovsk National University of Railway Transport named after academician V.Lazaryan

Translation, Дніпро
Вища, з 2008 по 2013 (5 років)

Complete Higher Education in the speciality "Translator of Scientific and Technical Literature"

Додаткова освіта та сертифікати

Hillel IT School- Project Management Course

2023-2024, 2,5 місяці
Сертифікат

Знання і навички

Знання мов

• Англійська — просунутий
• Німецька — середній

Додаткова інформація

I don't have a huge experience in project management as I've just completed project management courses but I have client service experience and would be happy to develop my professional skills and I will do my best for the company growth.