Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9364227

Досвід роботи

Customer support representative

з 02.2022 по 03.2024 (2 роки 1 місяць)
UBER(Safety Team), Lagos (Transportation and logistics)

1. Listened and analysed data on safety reports across 5 African Countries to identify trends and risk, in order to place safety measures before incidence occurs.
2. Responded to phone calls, emails, social media tags and enquiries on Zendesk with regards to safety
3. Prioritised customer and driver safety by ensuring a quick first time response to calls, while keeping resolution time to under 6hours.
4. Supervised efforts to identify high risk areas and worked closely with the product team to enable drivers to get notified when in high-risk arears.

Sales representative

з 02.2021 по 01.2023 (1 рік 11 місяців)
GTA MORTGAGE LLC. (TX,USA), Remote (Real estate)

My responsibilities were;
* Made cold calls and followed sales leads as provided by the Lead optimisation team.
* Evaluated credit profiles, financial statements and applications to advise customers on best mortgage plans as applicable to their status
* Participating in team meetings and training sessions to stay informed about mortgage package updates and changes.
• Addressed customer sales complaints and mitigated dissatisfaction by employing timely and on-point solutions

Call center operator

з 05.2020 по 02.2022 (1 рік 9 місяців)
WINGIST NETWORK GROUP OF COMPANIES LIMITED, NIGERIA, Remote (Marketing, advertising, and PR)

- Answering incoming phone calls and transferring them to the appropriate department or individual.
- Responding to mails and ensuring business continues despite the covid pandemic
- Providing information to callers about the company's products and services.
-Handling administrative task such as scheduling meetings and managing calendars.
- Maintaining a professional and courteous demeanour at all times.

Customer service manager

з 02.2018 по 03.2019 (1 рік 1 місяць)
NIGERIAN AIRFORCE INVESTMENT LTD., Other countries (Government organizations)

• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point
solutions.
• Maintained and managed customers files and databases.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Processed customer service orders promptly to increase customer satisfaction

Освіта

UNIVERSITY OF UYO

Accounting, All Ukraine
Вища, з 2012 по 2017 (5 років)

Додаткова освіта та сертифікати

Sales & CRM overview, Salesforce

2023, 6months
Сертифікат

Знання і навички

Знання мов

• Англійська — вільно
• Російська — початковий

Рекомендації

UBONG SAM

UBONG SAM

Customer Care Specialist, Picup Media, Kharkiv