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Astra Go Inc

Customer service representative

  • Payment in USD
  • Astra Go Inc

      Medicine, pharmacy; 10–50 employees
    • Remote jobs
    • Full-time, part-time. We are also ready to hire a student, a person with disabilities.
    • English — advanced
    • MS Word
    • MS Excel
    • Комунікабельність
    • Відповідальність
    • Робота з базою даних
    • Ввічливість
    • Робота з клієнтами
    • Інтервʼювання
    • Дотримання дедлайнів
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    Job description

    Responsibilities:

    • Handling incoming calls from patients/doctors: answering questions, providing necessary information, and assisting in resolving patient problems.
    • Database management: using computer programmes to search and update information in the database.
    • Call routing: collaborating with other departments in the company to resolve customer issues.
    • Collecting and analysing customer feedback to improve customer service and suggest solutions to improve customer satisfaction.

    Requirements:

    • Knowledge of English at C1-C2 level (SPANISH, CHINESE are also valuable)
    • DESKTOP for work
    • WORK EXPERIENCE IS NOT REQUIRED (BUT WILL BE AN ADVANTAGE) + WE WILL PAY FOR YOUR TRAINING
    • Availability of a permanent internet connection.
    • Excellent communication skills (oral and written), politeness and tactfulness.
    • Ability to work effectively in a multi-tasking environment and meet deadlines.
    • Knowledge of PC / Excel, Microsoft Word.
    • Ability to remain calm in stressful situations and handle complaints.

    What we offer:

    • Cooperation with an international company: you will become part of an organisation with an established system of work and a stable reputation.
    • Streamlined work processes: all stages of work are structured and optimised for your convenience and efficiency.
    • Training and development: the company provides full training and on-the-job support.
    • Remote working: the ability to work from anywhere in the world without having to spend time travelling.
    • Working day (Monday-Friday) from 9 am NY time zone (2 working shifts: 16−21pm and 20−01 pm Kiev).
    • Payment in USD (to be discussed additionally at the interview).
    • Prospects for career growth.

    If you are interested and have questions, please send me a private message in telegram — a_nastesius.

    Have a nice day, Sincerely Anastasiia


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