Project Manager Assistant

About us:

Our team does a lot of translation and language localisation projects for our customer, who is the European leader in professional translations and is one of the most dynamic businesses in the industry.

The company has a presence in 14 countries and on 3 continents (Europe, North America, and Asia) and distinguishes itself by its multi-local market approach, a unique trait that made it the preferred partner for many companies around the globe.

Main responsibilities:

• Manage translation orders in line with customer requirements and company standards.
• Coordinate closely with customers and internal teams.
• Identify and implement process improvements.
• Organize, oversee, and monitor workflows and project timelines.
• Track key Service Delivery KPIs, including deadlines, productivity and customer complaints.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
• Communicate effectively in English, both written and spoken.

Main requirements:

• English level B2 and above.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks, manage workload efficiently, and adapt to a fast-paced environment.
• Proactive, detail-oriented, highly organized, and capable of working under tight deadlines while staying calm under pressure.
• Experience in managing customer relationships, including handling complaints will be a plus.

Benefits:

• Challenging work in a developing company.
• Exciting projects involving the latest technologies.
• Professional skills development.
• Friendly, modern, and comfortable office.
• 15 working days of vacation and 10 sick leaves per year.
• English lessons.
• Company outings and team building.

Please note: This position requires working from the office in Lviv.