Client Success Manager

Job Title: Client Success Manager Time Zone: EST | 9:00 AM — 5:00 PM; responsive to urgent CET-hour requests Location: Remote (Eastern Europe / LATAM preferred) About HireUA HireUA is a fast-growing company in the remote outsourcing space, sourcing top-tier talent primarily from Eastern Europe and Latin America. Founded in Ukraine in 2021, we help businesses scale by placing exceptional professionals in remote operational and creative roles — from Executive Assistants to Project Managers, Social Media Experts, Developers, and more. We provide an Unfair Advantage to our clients by helping them build high-performing, cost-effective remote teams.Our clients span a range of industries and are primarily located in the USA, UK, Australia, Canada, and other English-speaking markets. About the Role We are seeking a proactive and client-oriented Client Success Manager (CSM) to join our growing team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring a seamless and successful experience from onboarding through long-term engagement. You’ll play a key role in driving satisfaction, retention, and expansion—while also supporting operational tasks such as contract creation and payment management.Key Responsibilities

• Build and maintain strong, long-term relationships with clients
• Lead onboarding for new clients and ensure a smooth implementation process
• Monitor client satisfaction and proactively resolve any issues or concerns
• Educate clients on how to best leverage our services and remote talent
• Act as the voice of the customer internally, providing feedback to enhance service delivery
• Identify upsell and expansion opportunities in collaboration with the team
• Track and report on key success metrics (e.g., NPS, retention, renewal rate)
• Manage subscription billing via Stripe
• Create and manage contracts using PandaDoc
• Collaborate cross-functionally with recruitment, operations, and finance teams

Requirements

• 2−5 years of experience in Customer Success, Account Management, or similar client-facing roles
• Proven experience working with international clients (particularly in the U.S. or Europe)
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Comfortable using CRM and customer success tools (e.g., Airtable)
• Fluent in English (written and spoken)
• Self-starter with a proactive mindset and strong attention to detail

Nice to Have

• Experience in remote staffing, outsourcing, or recruitment
• Familiarity with fast-paced or startup environments
• Knowledge of Stripe, PandaDoc, and other automation tools
• Ability to manage clients across multiple time zones

What We Offer

• 100% remote work with flexible hours
• Competitive salary based on experience
• Performance bonuses for successful placements and case studies
• Career growth opportunities in a rapidly scaling global team
• Supportive and collaborative culture