IT Support Specialist (Advanced English)

About Us U Trust Insurance Agency LLC is a US-based insurance agency operating in 28 states. We’re growing fast — and so is our need for reliable, tech-savvy support. We’re looking for a remote IT Support Specialist who will handle onboarding, offboarding, troubleshooting, and system maintenance for our distributed team.

This is not a full-time role. You’ll be paid hourly, based on actual workload and assigned tasks. Some weeks may be busier than others — we’re looking for someone who’s flexible, responsive, and ready to step in when needed.

Your Responsibilities

Onboarding & Setup

• Order, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.

• Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.)

• Set up user accounts and access permissions across platforms

• Provide access to shared folders, passwords (1Password), Zoom lines, and Teams channels

Offboarding & Device Management

• Disable user accounts and revoke access to all company systems

• Reclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.)

• Coordinate equipment recovery or transfer based on HR and payroll decisions

• Erase corporate data and reset devices for reuse, or guide the handover process if equipment is retained by the employee

• Organize technical checks and reconfiguration for next-user readiness (remotely or via local contractors)

Training & Support

• Provide technical guidance and create training docs for new users

• Help staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNs

Troubleshooting

• Resolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardware

• Handle live support sessions via Zoom or remote access (e.g., AnyDesk) when needed

• Assist with device replacements, connectivity issues, and software malfunctions

• Support users in navigating technical challenges across core tools and platforms

Requirements

• 2+ years of experience in IT support or system administration

• Strong working knowledge of Microsoft 365, Zoom, Salesforce, and VPN tools

• Experience supporting remote teams across multiple time zones

• Strong organizational and communication skills

• English level: B2 or higher — clear written and spoken communication is essential

• Availability from 15:00 to 02:00 Kyiv time, Monday through Friday

What We Offer

• Hourly pay based on actual workload and task volume

• Flexible, project-based assignments

• Remote work with an international, fast-growing company

• Opportunity to build and shape internal IT systems and processes

To Apply

Send your CV and a short message explaining your experience with IT support and your general availability. Please include your time zone and examples of tools or systems you’ve worked with.

You can apply by emailing us at [apply]