NOC Shift Engineer

We are an international telecommunications company providing connectivity and infrastructure solutions for operators and businesses across Europe and Asia. We are currently looking to hire a NOC Shift Engineer for our offices in Limassol, Cyprus.

Key Responsibilities:

• Receive, log, and manage user requests related to the company’s technical services.
• Provide prompt and professional first-line support and technical consultation to users.
• Troubleshoot and resolve incidents in a timely and effective manner.
• Communicate clearly with users regarding the nature of incidents and estimated resolution timelines.
• Coordinate with internal technical teams to ensure swift resolution of service-related issues.
• Collaborate with external partners via email to address and resolve technical problems.
• Deliver end-to-end support, ensuring complete resolution of user issues.
• Work closely with technical departments to address complex and non-standard technical cases.
• Maintain a high standard of customer service and user satisfaction.
• Execute additional tasks and assignments as delegated by management.
• Monitor and ensure uninterrupted operation of the telecommunications network in accordance with load schedules.

Qualifications:

• Vocational or higher technical education, preferably in telecommunications or related fields.
• Fluency in Russian and proficiency in English (B2 level or higher).
• Proficiency in PC use and common technical tools.
• Solid understanding of data transmission networks, including IPv4/IPv6 protocols, last mile connectivity, and basic telecommunications principles.
• Previous experience in a technical support environment (Helpdesk or Service Desk).

Desired Attributes:

• High stress tolerance and composure under pressure.
• Excellent communication skills with clear and articulate speech.
• Strong attention to detail and accuracy.
• Eagerness to learn and adapt to new technologies.
• A commitment to quality, responsibility, and problem-solving.
• Ability to take initiative and make sound decisions independently.

What We Offer:

• Employment in a dynamic, forward-thinking technology company.
• Structured work schedule: 2 days on / 2 days off, including rotating day and night shifts.
• Transparent, timely, and competitive salary structure.
• Private health insurance.
• 24 working days annual leave
• A comfortable, fully equipped office environment conducive to productivity.

Apply now at [apply]