Trucking Operations Controller

Industry: Transportation / Trucking / Logistics

Reports to: CEO / Strategic Management

Location: Remote (US-based operations)

Employment Type: Full-time

🎯 Role Summary

• The Operations Controller is responsible for ensuring operational reality matches reported reality.
• This is not an execution role, not a people-management role, and not a coordination position.
• The core purpose of this role is to ensure that:
• leadership decisions are based on accurate, verified operational information, and recurring operational failures are detected and corrected systemically before they cause financial or operational damage.

🧩 Key Responsibilities

🔹 1️⃣ Operational Information Integrity

• Verify accuracy and completeness of reports from Dispatch, Safety, Fleet, and Back Office
• Identify discrepancies between reported status and actual operational conditions
• Reject unverified, optimistic, or unsupported updates
• Escalate operational risks and anomalies directly to executive leadership

🔹 2️⃣ Early Risk & Failure Detection

• Monitor operational patterns and recurring issues
• Detect failures before they result in financial loss or service disruption
• Track deadlines, task ownership, and escalation points
• Identify «everything looks fine» zones with insufficient proof

🔹 3️⃣ Ownership & Accountability Control

• Ensure every process and recurring issue has one clearly defined owner
• Track whether corrective actions are actually implemented (not just planned)
• Identify repeat failures and unresolved root causes
• Provide leadership with facts and trends — not explanations or excuses

🔹 4️⃣ After-Action Reviews (AAR)

• Conduct structured After-Action Reviews following incidents such as:
• Missed loads
• Compliance violations
• Financial losses
• Driver incidents

Focus on:

• Expected vs actual outcomes
• System failure points
• Required process or rule changes
• Ensure AAR conclusions result in real operational changes

🔹 5️⃣ Operational Discipline Enforcement

• Enforce reporting standards and escalation protocols
• Monitor response times, follow-ups, and accountability

Identify and escalate:

• Missing reports
• Delayed responses
• Disappearing or non-responsive staff
• Maintain operational discipline across remote teams