Lead Software Application Administrator

Lead Software Application Administrator (remote)

QA Madness is a European IT service company focusing strongly on QA and cybersecurity. The company was founded in 2013 and is headquartered in Poland. Our client is a payment card processing provider delivering high-quality services for e-commerce acquirers. The company offers access to advanced processing tools and operates within international payment systems.

We are looking for an experienced Lead Software Application Administrator to join the client’s team and take ownership of application support and operational processes.

Responsibilities:

• Lead and manage a team responsible for application support and customer requests
• Monitor and improve operational processes, maintain documentation, and knowledge base
• Administer and support processing systems (TranzAxis / Compass Plus)
• Troubleshoot incidents, perform root cause analysis, and escalate when needed
• Install, configure, and test new modules and system updates
• Monitor system performance and ensure stable operations
• Handle incidents related to authorization and clearing processes
• Manage reporting processes for acquiring banks
• Support partners with integration and technical inquiries

Requirements:

• 2+ years of experience in application support/processing systems
• Experience in team leadership and task management
• Basic Linux CLI skills (SSH, curl, cron, etc.)
• Understanding of payment systems (VISA, MasterCard) and card processing flows
• Knowledge of system architecture and information processing principles
• Intermediate level of English
• Basic SQL knowledge

Nice to have:

• Experience with Tieto, SmartVista, Way4, TranzAxis
• Understanding of ISO 8583 financial messaging standard
• Experience working with high-load or financial systems

What We Offer:

• Competitive salary in USD or EUR and good compensation package (reviews on demand to ensure your compensation reflects your growth and impact);
• Corporate English courses with native speakers;
• Personal time off (20 calendar days of paid vacation, 12 paid sick leaves);
• Health insurance with the broker is available after 3 months of cooperation.
• Remote work opportunity;
• Necessary equipment to perform work tasks;
• The ability to focus on your work: no bureaucracy or micromanagement (no tracking tools).

Steps of the interview process:

STEP 1: Send your resume and complete the questionnaire.

STEP 2: Go through the screening interview with a Tech Recruiter.

STEP 3: Tech interview

STEP 4: Interview with a client

Please note that this job is a full-time position, and it is relevant only if you meet all requirements. Any candidate who fails to meet the requirements will not be considered for the job.

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