Bukola

OLUWABUKOLA OSUNLOLA

PROFILE SUMMARY
Oluwabukola is a resourceful, well-organized, and adaptable individual, with strong problem- [open contact info](look above in the "contact info" section)
solving skills and proven experience in managing professional tasks and customer relationship
management. Extremely motivated to constantly develop her skills and grow professionally. She [open contact info](look above in the "contact info" section)
is committed to delivering impeccable results and rendering her best service to meet and exceed
organizational goal. She possess a strong management team, communication and interpersonal LinkedIn
skills, capable of making profound difference in organizational setting.

EDUCATION WORK EXPERIENCE

Master of Science in Data and NY MEDICAL 2024
Information Science VIRTUAL MEDICAL ASSISTANT
In-view
Verified patient insurance coverage, eligibility, and benefits prior to
University of Ibadan appointments.
Oyo State, Nigeria Scheduled patient appointments efficiently, considering physician availability
and patient preferences.
Bachelor of Science (ED) in Collected co-payments and outstanding balances from patients, ensuring
Educational Technology accurate billing and record-keeping.
Jan 2018 - Dec 2022 Completed and submitted prior authorization requests for medical procedures
or treatments, following insurance guidelines and timelines.
University of Ilorin Successfully resolved complex insurance claims and reduced denials.
Ilorin Kwara State,
Nigeria ACCELEREX 2023-2024

SKILLS CUSTOMER SUPPORT REPRESENTATIVE

Digital literacy Prioritized and addressed customer support tickets promptly, ensuring timely and
effective resolution of issues.
Empathy and active listening
Actively managed large inbound and outbound calls and emails; also responds to
Email and call Management customer requests and enquiries within shortest possible timeframes and service level
Customer Relations agreements (SLAs).
Problem solving Identified and escalates clients’ requests and/or issues to managers and necessary
Teamwork and collaboration departments when required, as well as follows up on their resolution until client
satisfaction is maximized.
Project management
Studied industry trends and analyzes client behavior, mostly expressed in their frequent
Adept at new techniques needs and concerns to stay updated with standards and benchmarks for optimal service
Product marketing delivery.
Adept at new techniques Acquired a deep understanding of company products and services, enabling efficient
troubleshooting and support for clients.
Tech savvy
CRM and Email management.
CERTIFICATION BRANDONCEJA CREDIT REPAIR 2021-2022
UDEMY (365 CAREERS) VIRTUAL ASSISTANT

The Project Management Course: Handled company’s online presence – regularly updated the company’s website
Beginner to PROject Manager and various social media accounts.
Managed and maintained current business relationships, ensuring high levels of
ALX AFRICA customer satisfaction and retention. Prepared presentations for prospective
clients.
AI Career Essentials | AI Augmented
Scheduled mail meeting and phone appointments.
Professional Development Skills in the
Facilitated and ensured smooth running of Ads.
Digital Age
Lead generation.
2021
WELLMAT UKRAINE
VIRTUAL SALES REPRESENTATIVE | GRAVEYARD SHIFT
Conducted virtual product demonstrations and presentations to potential
clients resulting in a 20% increase in sales conversions.
Collaborated with cross-functional teams to identify client needs and provide
customized solutions, resulting in a 15% increase in customer satisfaction.
Managed a pipeline of leads through proactive outreach and follow-up,
resulting in an increase in qualified sales opportunities.
Utilized CRM software to track and analyze sales data. Customer assistance,
worked alone and unassisted from 11pm-7am