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Work experience

Virtua Medical Assitant

from 06.2024 to 09.2024 (3 months)
NY MEDICAL, Remote (Medicine, pharmacy)

I verified insurance coverage, reducing claim rejections by 30%.
I optimized appointment scheduling, leading to a 20% decrease in
patient wait times.
I collected co-payments and outstanding balances from patients,
ensuring accurate billing and record-keeping.
I completed and submitted prior authorization requests for medical
procedures or treatments, following insurance guidelines and timelines.
I successfully processed complex insurance claims, reducing denials by
25%.

Customer support representative

from 06.2023 to 04.2024 (10 months)
Accelerex, Remote (Finance, banking, and insurance)

Accelerex (FINTECH)
CUSTOMER SUPPORT REPRESENTATIVE Lagos, Nigeria
2023-06-01 | 04-04-25
I prioritized and addressed customer support tickets promptly, within SLA
timeframes, improving service efficiency.
I handled high-volume inbound and outbound calls/emails, reducing response time by 30%.
I escalated and followed up on client issues, leading to a 20% improvement in resolution time.
I analyzed customer behavior trends, contributing to enhancement in service quality.
I acquired a deep understanding of company products and services, enabling efficient troubleshooting and support for clients.
CRM and Email management.

Virtual Sales Representative

from 04.2021 to 12.2021 (8 months)
Wellmat's, Remote (Light industry)

VIRTUAL SALES REPRESENTATIVE | GRAVEYARD SHIFT
2021-04-01 | 2021-012-01
• I conducted virtual product demonstrations and presentations to potential
clients resulting in a 20% increase in sales conversions.
• I collaborated with cross-functional teams to identify client needs and provide customized solutions, resulting in a 15% increase in customer satisfaction.
• I managed lead pipeline efficiently, increasing qualified sales
opportunities by 25%.
I utilized CRM tools to track sales trends, leading to a 10%
improvement in forecasting accuracy.

Education

University of Ibadan

MSc. Data and Information Science, Other countries
Higher, from 2023 to 2025 (2 years)

University of Ilorin

Educational technology, Other countries
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

• MS Excel
• MS Word
• Project management
• Client management
• MS Outlook
• Competent oral and written language
• Digital literacy
• Email management
• Tech savvy
• Teamwork and collaboration
• Customer Relations
• Active listening
• Product marketing

Language proficiencies

English — fluent

Additional information

VOLUNTEERING
Videographer, Editor & Live Stream Operator
Celebration Church Int’l | (Jan 2023 - Present)

Filmed, produced high-quality video content for social media and programs.

Managed live streaming, ensuring smooth broadcasts with minimal disruptions.

Assisted in post-production editing, enhancing video quality through seamless transitions and professional effects.

Collaborated with teams to develop compelling faith-based storytelling.