Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10097922/

Work experience

Customer support representative

from 01.2022 to 09.2024 (2 years 8 months)
crypto choice, Kyiv (Marketing, advertising, and PR)

Reach out to clients about our products and services
Respond to clients request or complaints

Customer support representative

from 03.2020 to 04.2022 (2 years 1 month)
nidstrom, Kyiv (Transportation and logistics)

Coordinate and manage the staffs and work flow of the company
Reach out to prospective clients about the company's product and services
Receive clients calls for complaints and request

Education

Taras Shevchenko National University of Kyiv

Office Technology management, Київ
Higher, from 2016 to 2018 (2 years)

Good teaching methods and great impact on skills and profession

Knowledge and skills

• Ведення онлайн-чатів
• Швидкий набір тексту
• Ведення CRM
• Друга лінія підтримки
• Користувач Salesforce
• MS Office
• Customer orientation
• Direct sales
• Productivity
• Communicability
• Active sales
• Handling objections
• Management of CRM
• Initiative
• MS Excel
• Ability to use office equipment
• Attentiveness
• Honesty
• Recruitment of management personnel
• Building an HR brand
• Keeping personnel records
• Recruitment for retail
• Management skills
• Conducting trainings
• E-Staff
• Onboarding for staff
• Personnel management
• Analysis of recruiting metrics
• MS PowerPoint
• Leadership
• Stress interview
• Sonata
• Clevestaff
• Online teaching
• Teaching for children and teenagers
• Educability
• Google Classroom
• Conducting individual classes
• Organizedness
• Holding meetings in Zoom
• Teaching for adults
• Google Meet
• Teaching for preschoolers
• Corporate English Teaching
• Skype user
• Conducting conversation clubs
• Confidence
• Conducting group classes
• Teaching

Language proficiencies

English — advanced

Additional information

t.me/elmareow
Telegram link