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Work experience

Lead generation manager

from 07.2024 to 02.2026 (1 year 8 months)
Mindy support, Дистанційно (Маркетинг, реклама, PR)

Conducted end-to-end prospect research and data enrichment, including sourcing companies and decision-makers and collecting and structuring lead data based on ICP criteria.

Used LinkedIn Sales Navigator, Apollo, and email verification tools (BounceBan, Verifalia, Name2Email, and Email Finder) to validate contacts and reduce bounce risk.

Delivered 100–120 clean, verified leads per day while processing 200–300+ records per day, depending on task complexity, and maintained 95%+ data accuracy.

Automated repetitive steps using Excel, Google Sheets, and AutoHotkey (AHK) templates, shortcuts, and semi-automated checks, which significantly reduced the time spent manually processing each lead.

Collaborated with the team to improve lead verification workflows, shared best practices, and suggested process optimizations to increase overall efficiency and quality.

Maintained consistent KPI performance over long periods and ensured reliable reporting and handoff of results.

Лідогенератор

from 11.2023 to 04.2024 (6 months)
CryptoList, Дистанційно (Маркетинг, реклама, PR)

Researched sourcing channels and selected projects/companies aligned with the ideal customer profile (ICP).

Built and maintained prospect lists: collected key company/contact data, filtered for relevance, and prepared lead databases for outreach.

Managed initial written outreach (messages/emails), qualified interest, and guided prospects to the next step with the Business Development Manager.

Updated and tracked lead statuses in a CRM system, ensuring clean pipeline hygiene and accurate interaction history.

Ensured data consistency (de-duplication, corrections, updates) to improve outreach efficiency and conversion into meetings.

Customer support representative

from 03.2023 to 09.2023 (7 months)
Universe, Дистанційно (Маркетинг, реклама, PR)

Provided customer support via email and a ticketing system; resolved account issues, answered feature questions, and addressed subscription inquiries.

Handled billing-related requests, including failed payments, refunds, and subscription management, in line with company policies.

Moderated user-generated content (profiles, photos, and messages) to ensure compliance with community guidelines and platform safety standards.

Investigated user complaints, resolved issues when possible, and escalated complex cases to the relevant teams.

Maintained clear and empathetic communication in a fast-paced, high-volume environment; documented recurring issues and shared feedback to improve processes.

Education

Поліський Національний Університет

Факультет інформаційних техгологій, обліку і фінансів, Житомир
Higher, from 2022 to 2024 (2 years)

Спеціальність Фінанси, банківська діяльність та страхування

Бердичівський фаховий коледж промисловості, економіки та права

Фінанси, банківська справа та страхування, Бердичів
Specialized secondary, from 2019 to 2022 (3 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Пунктуальність
• Уміння аналізувати
• Уважність
• Адаптивність
• Тайм менеджмент
• Google Docs
• Google Sheets
• Дисциплінованість
• Неконфліктність

Language proficiencies

• English — average
• Ukrainian — fluent