Yuriy

YURII LIASHCHENKO
Data Migration Specialist | CRM and Automation | GDPR Compliance |
Retention Strategies
​ [open contact info](look above in the "contact info" section) ​ [open contact info](look above in the "contact info" section)
​ [open contact info](look above in the "contact info" section) ​ Łódź, Poland

SUMMARY KEY SKILLS
Data Migration Specialist with 5+ years of experience in account management Account Management & Client Retention
and client retention, expert in CRM and data analytics. Key achievements (VIP client engagement, upselling
include increasing client satisfaction and retention rates to 80-90% and strategies)
converting 70%-80% of high-risk clients into long-term accounts. A promotion
to Enterprise level was granted due to exemplary technical support, Sales Strategy & Commercial Growth
maintaining a customer satisfaction rating above 90%. Seeking a VIP Manager
(budgeting, ROI analysis, revenue
position, where account management and client retention skills will support
the mission of enhancing player engagement and loyalty. forecasting)

Data Analysis & Reporting (leveraging
EXPERIENCE CRM and analytics tools, KPI monitoring)

Senior Account Management & Retention Lead SEO & Digital Marketing (integration of
Quest marketing
SEO tools, enhancing client visibility)
02/2019 - 01/2021 Kyiv, Ukraine
Team Leadership & Coordination
• Led Account Management department, enhancing team performance and (directing cross-functional teams,
driving revenue growth through strategic initiatives.
training)
• Improved data-driven client retention strategies, increasing satisfaction
and retention rates to 80–90%.
• Converted 70%-80% of high-risk clients into long-term accounts by
Communication & Relationship Building
analyzing market trends and collaborating with sales and marketing. (stakeholder communication, negotiation)
• Collaborated on upselling campaigns, achieving a 20% year-over-year
increase in department revenue. Critical Thinking & Problem Solving
• Conducted performance evaluations and training, boosting team (proactive issue resolution, attention to
productivity by 25% and mentoring future leaders. detail)
• Monitored KPIs and reported results, optimizing resource allocation for
retention initiatives.
• Enhanced operational workflows, contributing to a 20% increase in LANGUAGES
department revenue through strategic retention and upselling.
English
Enterprise Technical Support Specialist Proficient
Nextiva Russian
04/2021 - 11/2025 Warsaw, Poland Native
• Achieved promotion to Enterprise level, increasing responsibility by 15%
through exceptional technical support performance. Ukrainian
• Provided enterprise-level technical support for VoIP/UC clients, maintaining Native
a customer satisfaction rating above 90%.
• Acted as primary contact for major business accounts, resolving complex
issues and ensuring client retention and satisfaction. SKILLS
• Led escalations and coordinated with engineering teams to minimize
downtime by delivering prompt solutions during service outages.
Gmail CRM Systems AML CRM
• Streamlined support workflows, which improved first-call resolution rates
and empowered junior staff, enhancing client loyalty.
Azure VOIP Python Bash
Data Migration Specialist
Se ranking Microsoft Office Retention
04/2025 - Present Warsaw, Poland
• Executed end-to-end data migration projects for a SaaS marketing Adaptability Time management
platform, achieving 99% accuracy in transferring large client datasets into
CRM systems, including integration from SEO tools like SEMrush.
• Developed Python automation scripts to streamline migration processes,
reducing manual effort, supporting timely onboarding, and enhancing client
retention with timely, error-free data transitions.
• Monitored data integrity and compliance with GDPR and security
standards, ensuring 100% data accuracy and privacy.
• Communicated migration progress and data insights to sales, customer
success, and IT teams, aligning technical solutions with business
requirements.
• Partnered with cross-functional teams to facilitate a smooth onboarding
experience for new enterprise clients, aligning technical solutions to meet
business needs.
EXPERIENCE
DevOps Specialist
Kodershop
11/2023 - 03/2024 Kyiv, Ukraine
• Managed Azure cloud infrastructure and CI/CD pipelines, improving
deployment reliability and release speed for a tech startup.
• Implemented automation and monitoring tools to reduce deployment errors
by 30%, enhancing system reliability and end-user experience.
• Expanded Python and Bash automation workflows to optimize operations
and support client project requirements.
• Collaborated with development and product teams to ensure seamless
releases and minimal downtime for B2B clients.
• Translated technical details into client-friendly solutions, supporting
account managers in client communications.

IT Operations Manager
Midas Solutions
02/2018 - 12/2018 Kyiv, Ukraine
• Managed IT operations and a support team of 5, overseeing software,
hardware, network, CRM, VoIP, and cloud systems to ensure high client
service availability.
• Directed process optimization and automation using Bash/Python scripts,
improving team efficiency and productivity by 25%.
• Tracked system performance and resource allocation, ensuring high uptime
and consistent service delivery.
• Ensured high uptime and performance of critical systems including CRM,
VOIP infrastructure, and cloud servers.
• Developed strong troubleshooting and problem-solving skills, foundational
for proactive client support in account management roles.