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Kamwengo
Analyst
- Considering positions:
- Analyst, Customer support representative, Coordinator, Call center operator, Digital Manager, Executive assistant, Sales agent, Sales manager, Administrative manager, Sales representative
- Age:
- 26 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/10194149/?puid=15359
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KAMWENGO KAMBANGU
Remote Customer Support | Sales Support | Executive Assistant
Zambia (Available Worldwide – US & EU Hours Flexible)
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Customer support and sales support professional with 5+ years of international experience
delivering high-quality client service in fast-paced environments. Medical graduate (MD) with
strong analytical thinking, precision, and problem-solving skills. Proven track record of
improving client satisfaction, streamlining scheduling operations, and maintaining accurate
CRM systems. Experienced in remote collaboration across time zones, with a focus on
efficiency, client retention, and operational support.
KEY SKILLS
Customer Support & Retention | Sales Support & Lead Follow-Up
Calendar & Appointment Coordination | CRM & Data Accuracy
Executive & Administrative Support | Conflict Resolution
Remote Operations & Cross-Time Zone Communication
Fluent English (Written & Verbal)
EXPERIENCE
Customer Care Representative (Remote – USA)
New Life OBGYN | Sept 2021 – Dec 2025
● Managed high-volume inbound and outbound client communication, consistently
resolving inquiries and reducing follow-up needs through first-contact resolution
● Coordinated and optimized appointment scheduling across multiple time zones,
improving workflow efficiency and client satisfaction
● Maintained and updated CRM systems with a high level of accuracy, ensuring
reliable patient data and seamless team coordination
● Supported patient retention by handling sensitive concerns with professionalism and
empathy, contributing to a positive client experience
● Trained and onboarded new team members, improving team performance and
reducing ramp-up time
English Language Instructor
Green Country, Lviv, Ukraine | Nov 2021 – May 2022
● Delivered structured, results-driven lessons that improved student engagement and
language proficiency
● Designed personalized learning plans based on individual performance, leading to
measurable academic progress
● Strengthened communication across diverse cultural backgrounds, enhancing
adaptability and interpersonal effectiveness
Additional Customer Service Experience
● Supported international clients across customer service, sales coordination, and
administrative functions
● Built strong client relationships through consistent follow-up, clear communication,
and problem resolution
● Contributed to smooth business operations by managing multiple client requests and
priorities simultaneously
EDUCATION
Doctor of Medicine (MD)
Danylo Halytsky Lviv National Medical University, Ukraine | Sept 2018 – June 2024
TECHNICAL TOOLS
CRM Systems | Microsoft Office | Google Workspace | Zoom | WhatsApp | Telegram |
Scheduling & Documentation
WHY HIRE ME
● Demonstrated ability to manage client relationships and support business operations
in international environments
● Strong analytical and detail-oriented mindset backed by medical training
● Proven reliability in remote roles requiring organization, discretion, and cross-time
zone coordination
● Quick to adapt, easy to work with, and ready to contribute from day one
Remote Customer Support | Sales Support | Executive Assistant
Zambia (Available Worldwide – US & EU Hours Flexible)
[
PROFESSIONAL SUMMARY
Customer support and sales support professional with 5+ years of international experience
delivering high-quality client service in fast-paced environments. Medical graduate (MD) with
strong analytical thinking, precision, and problem-solving skills. Proven track record of
improving client satisfaction, streamlining scheduling operations, and maintaining accurate
CRM systems. Experienced in remote collaboration across time zones, with a focus on
efficiency, client retention, and operational support.
KEY SKILLS
Customer Support & Retention | Sales Support & Lead Follow-Up
Calendar & Appointment Coordination | CRM & Data Accuracy
Executive & Administrative Support | Conflict Resolution
Remote Operations & Cross-Time Zone Communication
Fluent English (Written & Verbal)
EXPERIENCE
Customer Care Representative (Remote – USA)
New Life OBGYN | Sept 2021 – Dec 2025
● Managed high-volume inbound and outbound client communication, consistently
resolving inquiries and reducing follow-up needs through first-contact resolution
● Coordinated and optimized appointment scheduling across multiple time zones,
improving workflow efficiency and client satisfaction
● Maintained and updated CRM systems with a high level of accuracy, ensuring
reliable patient data and seamless team coordination
● Supported patient retention by handling sensitive concerns with professionalism and
empathy, contributing to a positive client experience
● Trained and onboarded new team members, improving team performance and
reducing ramp-up time
English Language Instructor
Green Country, Lviv, Ukraine | Nov 2021 – May 2022
● Delivered structured, results-driven lessons that improved student engagement and
language proficiency
● Designed personalized learning plans based on individual performance, leading to
measurable academic progress
● Strengthened communication across diverse cultural backgrounds, enhancing
adaptability and interpersonal effectiveness
Additional Customer Service Experience
● Supported international clients across customer service, sales coordination, and
administrative functions
● Built strong client relationships through consistent follow-up, clear communication,
and problem resolution
● Contributed to smooth business operations by managing multiple client requests and
priorities simultaneously
EDUCATION
Doctor of Medicine (MD)
Danylo Halytsky Lviv National Medical University, Ukraine | Sept 2018 – June 2024
TECHNICAL TOOLS
CRM Systems | Microsoft Office | Google Workspace | Zoom | WhatsApp | Telegram |
Scheduling & Documentation
WHY HIRE ME
● Demonstrated ability to manage client relationships and support business operations
in international environments
● Strong analytical and detail-oriented mindset backed by medical training
● Proven reliability in remote roles requiring organization, discretion, and cross-time
zone coordination
● Quick to adapt, easy to work with, and ready to contribute from day one
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The candidate's resume is posted at https://www.work.ua/resumes/10194149/?puid=15359