Oльга

Olha Nytka
I like working with a large amount of information, analyzing the work environment and
achieving team and personal success.
Since starting at PMTech, I have learned many skills for working with a team and building a
work environment in my field.
I like to develop products in the field in which I work.
Only analysis and improvement to improve the overall result.
Personal Hard-working is about me .

Skills
Name
Olha Nytka
Address Microsoft ExcelW
Washington George
79040 Львів Customer Support
Phone number
[open contact info](look above in the "contact info" section) Team Organization
Email Team Management
[open contact info](look above in the "contact info" section)
Website Project management
https://t.me/Olha_NV
LinkedIn Work experience
[open contact info](look above in the "contact info" section)
nytka-6633b3246

Retention manager Aug 2023 - Present
Languages PirateSpot, Lviv
Communicating with players through outgoing phone calls
English B2 Dealing with complaints and dealing with customer issues
Ukrainian Native Customer retention
Compilation of reports
Monitoring the status of your client base and the implementation of the KPI plan
Adherence to the work standards of the retention department and follow the specified procedures
and rules of customer service
‑ Actively contribute innovative suggestions for the continuous development of the company.

Supervisor of Incoming line May 2021 - Apr 2023
Parimatch Tech, Lviv
Management of a team of up to 20 people.
Monitoring the performance of duties of the department up to 250 people.
Analysis of the product to determine its effectiveness, convenience, practicaylit .
Conducting research on the relevance of the product to users.
Experience in managing a team and building a workw.flow
Data analysis and improvement of work processes.
Defining goals and introducing projects to achieve them.
Employee monitoring, KPI setting, dismissal, online and offline training.
Statistics and SLA, quantitative indicators of each employee.
Constant work with tables Google, Excel, OFFICE, Calendar, Documents

Customer Support operator Feb 2020 - Apr 2021
Parimatch Tech, Lviv
Incoming calls.
Chats.
Sending letters.
Work with internal CRM systems.
Dealing with customer objections
Project outgoing calls users to identify needs
Processing requests of the operational component
Work in Zendesk, Salesforce, Talkdesk
Courses

Excel for business 2022
Laba

Project manager for IT 2022
Laba

Education and Qualifications

Bachelor, Applied Linguistics 2016 - 2020
Lviv Polytechnic National University, Lviv