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Mykhailo
Shatura
Summary
System administrator with 3+ years of experience in
managing network technologies. Furthermore, 5 years of
experience in repairing, troubleshooting and servicing
computer hardware. Proven ability to solve security
Kyiv/Remote problems of IT infrastructures and user support
requests. Organized and reliable candidate, who can
handle multitasking problems, technical challenges and
PHONE
[open contact info](look above in the "contact info" section) willing to learn new technologies for further career growth.

MAIL WORK EXPERIENCE
[open contact info](look above in the "contact info" section)
Undisclosed Company
Kyiv, Ukraine
(regulated by NDA) APR 2025 – AUG 2025
SOCIAL System Administrator
[open contact info](look above in the "contact info" section)
mikhail-shatura/ • Delivered L1–L2 support for Windows/macOS users onsite
and remotely
• Deployed external servers and configured VPN/proxy
access
• Maintained user hardware, software, and office
equipment
Languages • Tracked inventory, handled procurement, and lifecycle
Ukrainian updates
Russian • Documented fixes and improved internal knowledge base
English
Auto Services Unlimited Kyiv, Ukraine/Ohio, USA (Remote)
System Administrator FEB 2024 – SEP 2024
Personal Qualities JUN 2022 – NOV 2023
Responsible • 1st-2nd line IT Support
Open • Creating/managing/audit user account’s
Hard-working person • Used Microsoft Word and other software tools to create
Organized manuals for agents.
• Collaborated with team members to achieve target
Skills results and resolve issues.
Knowledgeable in User
Best Vertex Kyiv, Ukraine
Interface/ User Experience
System Administrator AUG 2020 – FEB 2022
Knowledge PC Hardware
• Used critical thinking to break down problems,
Advanced Software evaluate solutions and make decisions.
System Knowledge
• Monitored company inventory to keep stock levels and
Windows Operating System databases updated.
Active Directory • Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
Complex Problem Solving • Proved successful working within tight deadlines and
Networking fast-paced atmosphere.
Bash • Carried out day-to-day duties accurately and
efficiently.
Linux Operating Systems
• Offered friendly and efficient service to customers,
Cisco Routers handled challenging situations with ease.

*The letter of recommendation will be provided upon your request