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Work experience

Customer Support Representative

from 01.2024 to now (2 years 3 months)
IT Genesis, Львів (IT)

IT: Facilitate clear communication in English between U.S.-based clients and Ukrainian teams, ensuring mutual understanding
• Provide full-cycle customer support for digital platforms, resolve client inquiries and help them
navigate the platform
• Contributed to social media projects and digital content development, by interpreting relevant
materials and conversations, helping teams align on shared project vision and drive user engagement

Перекладач англійської

from 03.2023 to 07.2023 (5 months)
UK -MED British organization, Львів (Неприбуткові, благодійні та громадські організації)

• Provided daily sensitive communication support between British medical teams and Ukrainian civilians and military personnel,
recovering from injuries and medical treatment
• Clarified medical information and next steps for patients, building trust and helping reduce anxiety in stressful situations
• Assisted international healthcare staff with cross-cultural communication, working with care, empathy, and discretion in
emotionally sensitive, high-pressure situations
• Translated test results, patient questionnaires, internal medical files and presentations, supporting team coordination and training
• Managed digital documentation and provided weekly context reports
• Facilitated communication between international medical teams and representatives of the Ukrainian Ministry of Health

Knowledge and skills

• Цілеспрямованість
• Письмовий переклад
• Грамотна усна та письмова мова
• Емпатійність
• Переконливість
• Відповідальність
• Впевненість
• Синхронний переклад
• Комунікабельність

Language proficiencies

English — advanced

References

Северенчук Дарина

Северенчук Дарина

Delivery manager, IT Genesis