Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10272432/

Work experience

QA engineer

from 08.2024 to now (1 year 7 months)
Softcery, Дистанційно (IT)

Key responsibilities:

- Created testing documentation from scratch (Test Strategy, Test Plans, Test Cases, Checklists, Bug Reports, Tasks, User Stories)
- Designed and implemented testing strategy and QA standards across multiple projects
- Performed requirements analysis and participated in product planning and refinement

AI & Automation Testing:

- Tested conversational AI chatbots and LLM-based assistants
- Performed testing of voice AI agents including real-life interaction simulations
- Validated conversational flows, prompt logic and response accuracy

SaaS & Platform Testing:

- Tested travel booking platforms (hotels, car sharing, activities booking)
- Performed end-to-end UI and API testing across multiple SaaS products
- Validated third-party integrations (OpenAI, Twilio, Supabase, Travel APIs, CRM systems)
- Performed logs analysis and debugging using PostHog, AWS and Vapi

eCommerce & Payments:

- Tested custom checkout solutions for WooCommerce, Shopify and BigCommerce
- Performed end-to-end testing of payment and refund flows
- Worked with secure and sensitive payment data
- Tested integrations with payment gateways (including TokenEx)

Process & Team Contribution:

- Prioritized and supported testing across multiple parallel projects
- Communicated with clients to analyze issues and propose solutions
- Mentored and onboarded QA specialists
- Contributed to automated testing setup and regression coverage

QA engineer

from 02.2024 to 08.2024 (7 months)
Ringostat, Дистанційно (IT)

Project is AI-Powered Business Phone & Marketing Performance Platform

Key responsibilities:

- Full project configuration
- Analyzed website structure to identify web elements for dynamic replacement
- Prepared unique XPaths for identified elements
- Configured flexible element replacement logic using UTM parameters and geopositioning
- Integrated Ringostat platform with client CRMs (20+ systems) using API and webhooks
- Configured notifications for messengers (Viber, Facebook, Telegram)
- Created call forwarding schemes with different complexity levels
- Configured IVR (Interactive Voice Response) menus
- Set up integrations with Google Analytics and Google Ads
- Configured billing settings based on client services and preferred currency

Troubleshooting & Bug Reporting:

- Investigated and resolved broken integrations (API and webhook issues)
- Reviewed and updated element XPaths after website structure changes
- Troubleshot SIP call flow issues
- Performed logs analysis for issue investigation
- Documented bugs and feature requests

QA engineer

from 09.2023 to 03.2024 (7 months)
Freelance Web Studio, Дистанційно (IT)

Key responsibilities:

- Performed requirements analysis
- Created Requirements Traceability Matrix (RTM)
- Developed Test Plans
- Created feature decomposition
- Wrote and executed checklists
- Developed test cases using test design techniques
- Executed test cases in TestRail
- Reported bugs in Jira
- Performed API testing using Postman
- Conducted mobile testing using Android Studio
- Performed local testing using Docker
- Executed end-to-end testing using Cypress
- Prepared test reports

Education

IT Education Academy (ITEA)

IT, Київ
Higher, from 2023 to 2023 (less than 1 year)

Mate academy

IT, Київ
Higher, from 2023 to 2023 (less than 1 year)

Additional education and certificates

Introduction to Programming Using HTML and CSS

2023, 1 місяць

Learning How to Learn: Powerful mental tools to help you master tough subjects

2022, 1 місяць

Postman API Fundamentals Student Expert certification

2022, 1 місяць

Knowledge and skills

• Комунікабельність
• Ручне тестування
• Написання bug reports
• Складання чеклістів
• Написання тест-кейсів
• Ведення документації
• Postman
• TestRail
• Неконфліктність
• Unit-тестування
• HTML
• SQL
• CSS
• Jira
• Scrum
• JavaScript
• Git
• Стрес-тестування

Language proficiencies

• English — above average
• Polish — advanced

References

• Bohdan Shun

  Bohdan Shun

  Project Manager

  Contact details are hidden

• Oleksandr Fedorovych

  Oleksandr Fedorovych

  Product Lead

  Contact details are hidden

• Elina Levytska

  Elina Levytska

  Product Lead | IT Project Manager

  Contact details are hidden

• Alina Sakharova

  Alina Sakharova

  Technical Project Manager

  Contact details are hidden