Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10320182/

Work experience

Customer Support Manager

from 02.2025 to 02.2026 (1 year)
Healthy Nutrition Group LLC, Remote (Beauty, Fitness, Sports), Remote (Medicine, pharmacy)

-I delivered high-quality, confidential support in a fast-paced healthcare environment, ensuring patient privacy and satisfaction.
-I managed interactions with priority patients via live chat and phone, assisting with inquiries related to appointments, billing, insurance claims, and account access.
- I worked as a liaison between patients and healthcare providers to ensure smooth communication and timely issue resolution.
-I managed patient accounts, including billing inquiries, insurance verification, payment processing, and documentation review.
-I maintained accurate records within CRM and EHR systems to ensure regulatory compliance and operational efficiency.
-In the educational industry, I was the first contact person attending to client inquiries, qualifying prospects, and passing them on to the admissions team for processing

Tools:,Slack, Zendesk, Chatwoot, Customised CRM, Kommo CRM, Zadarma

Support manager

from 12.2023 to 01.2024 (2 months)
Ascend Atlethics, Kyiv (Beauty, fitness, sports)

-Provided real-time chat support via Instagram, converting conversations into direct sales.
-Recruited, trained, and supervised a 5-person chat support team delivering 24/7 coverage.
-Helped drive daily sales volumes exceeding $50,000 USD through chat-based selling strategies.
-Implemented response scripts, quality standards, and shift workflows.

Tools: Instagram, Telegram, ManyChat, Socialgrowth.co, Wechat, Google Workspace

Customer Support Manager

from 03.2021 to 12.2022 (1 year 10 months)
Alliance Healthcare Services, Remote (Medicine, pharmacy)

-I delivered high-quality, confidential support in a fast-paced healthcare environment, ensuring patient privacy and satisfaction.
-I managed interactions with priority patients via live chat and phone, assisting with inquiries related to appointments, billing, insurance claims, and account access.
- I worked as a liaison between patients and healthcare providers to ensure smooth communication and timely issue resolution.
-I managed patient accounts, including billing inquiries, insurance verification, payment processing, and documentation review.
-I maintained accurate records within CRM and EHR systems to ensure regulatory compliance and operational efficiency.
-In the educational industry, I was the first contact person attending to client inquiries, qualifying prospects and passing them on to the admissions team for processing

Tools:,Slack, Zendesk, Chatwoot, Customised CRM, Kommo CRM, Zadarma

Customer Support representative

from 02.2018 to 08.2019 (1 year 7 months)
Dispatcher247, Remote (Transportation and logistics)

Fast Appliance Repair (Home Services) — Orlando / Remote
-Scheduled appliance repair appointments and efficiently dispatched technicians.
-Upsold additional services and maintenance plans during customer interactions.
-Collected and managed customer reviews to improve online reputation.
-Wrote informational articles for the company website to support SEO and customer education.
Tools: Jobber, Housecall Pro, Zadarma

Education

Taras Shevchenko National University of Kyiv

Computer Science, Other countries
Higher, from 2016 to 2020 (4 years)

Bachelor's Degree

Additional education and certificates

Diploma In Customer Service & Business Management

2025, 6 months

Havard Management Certification Course

2020, 5 months

Sales Processes

2019, 3 months

Customer Support And Experience Management

2021, 6 months

Diploma in Customer Service

2026, 3 months

Knowledge and skills

• Самостійність
• Ведення онлайн-чатів
• Швидкий набір тексту
• Ведення CRM
• Asana
• Harvest
• Прийом вхідних дзвінків
• Перша лінія підтримки
• Уміння працювати в режимі багатозадачності
• Комунікабельність
• Trello
• Zendesk
• Slack
• Sales Expert
• Sale
• QuickBooks

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

In my approach to professional endeavors, I hold certain principles close to heart. I firmly believe in the power of empathy and active listening to understand and fulfill the needs of customers.