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Work experience

Endorsement Specialist

from 06.2024 to now (1 year 10 months)
UTrust Insurance Agency LLC, Remote (Finance, banking, and insurance)

Processing endorsement requests from customers, working with invoices

Customer support manager

from 07.2021 to 06.2024 (3 years)
Trade Guru (Amazon), Remote (Wholesale, distribution, imports, and exports)

Onboarding new team members, dealing with problematic customers, providing technical support

Customer support representative

from 02.2020 to 07.2021 (1 year 6 months)
Appliance Repair LLC (Canada), Remote (Public and business services)

Answering phone calls, assign appointments, help to resolve issues

Customer support representative

from 07.2019 to 03.2020 (9 months)
Princess Cruises, Remote (Hotel and restaurant industry)

Assisting customers with different issues, hosting

Overseas Agent Representative

from 08.2013 to 07.2018 (5 years)
Real World Logistics Inc, Remote (Transportation and logistics)

Preparing bills/invoices for overseas

German-English translator

from 06.2011 to 12.2012 (1 year 7 months)
SkifPlus, Kherson (Tourism)

Translation of German-English technical documents

Customer support representative

from 04.2010 to 10.2010 (7 months)
Lily&Max, Remote (Retail)

Sales in Tampa, FL, USA

Customer support representative

from 04.2009 to 11.2009 (8 months)
Surf Style LLC, Remote (Retail)

Sales in Panama City Beach, FL, USA

Customer support representative

from 04.2008 to 11.2008 (8 months)
Grand Teton Lodge Company, Remote (Tourism)

Assisting to customers as a storeroom clerk, sales

Education

Kherson National Technical University

International Economical Relationships, Kherson
Higher, from 2006 to 2011 (5 years)

English-German technical translation

Knowledge and skills

• Стресостійкість
• Комунікабельність
• Conflict-free

Language proficiencies

• English — fluent
• German — above average
• Turkish — above average