Contact information

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Education

Харківський національний університет радіоелектроніки

Комп'ютерна інженерія, Харьков
Higher, from 2011 to 2016 (5 years)

Additional education and certificates

Source IT School, Kharkiv, Quality Assurance

June 2019 – July 2019, 60 hours

Knowledge and skills

• Неконфліктність
• Ведення онлайн-чатів
• Уміння працювати в режимі багатозадачності
• Швидкий набір тексту
• Перша лінія підтримки
• Прийом вхідних дзвінків
• Ведення CRM
• Друга лінія підтримки
• Користувач Salesforce
• HTML
• SQL
• JavaScript
• Комунікабельність
• Jira
• MySQL
• Slack

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

Greetings, my favorite IT community! I am a flexible, proactive technical and customer support professional with experience in various fields. I've had success working in large corporations and small startups.

I have a university degree in engineering and additional training in software quality. My English level is B2, and Ukrainian and Russian are my native languages. Plus have some basic web design skills and knowledge of UX/UI principles.

As an excellent team player with I have track record of building strong relationships based on mutual respect. Now I am eager to apply my existing skills in new projects and expand my knowledge in exciting new areas.