Contact information

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Work experience

Administrator

from 01.2025 to now (1 year 2 months)
Torque, Інші країни (Оптова торгівля, дистрибуція, імпорт, експорт)

- Manage inventory systems and ensure accurate tracking of all incoming and outgoing warehouse products.
- Monitor stock levels and collaborate with the purchasing team to maintain optimal inventory levels.
- Oversee the processing and shipping of orders from start to finish.
- Coordinate with shipping carriers to ensure timely delivery of products.
- Maintain accurate records of all warehouse activities and generate regular reports.
- Train and supervise warehouse staff, ensuring all safety and security -protocols are followed.
- Collaborate with other departments, such as sales and customer service, to ensure efficient operations.
- Develop and implement effective warehouse policies and procedures to improve productivity and efficiency.

Team leader

from 01.2023 to 11.2024 (1 year 11 months)
DIY kitchens, Інші країни (Будівельна промисловість, деревообробка)

-organising team work and ensuring performance targets are met
-checking the quality of the team’s completed work
-resolving internal conflicts
Over the course of a year, I managed to establish effective communication with employees from different countries, taking into account the individual traits of each culture. I optimised working time and increased the team’s productivity. I also gained strong teamwork skills focused on achieving results.

Customer support representative

from 10.2021 to 12.2022 (1 year 3 months)
Next, Інші країни (Оптова торгівля, дистрибуція, імпорт, експорт)

-explain products, services and policies
-take orders and check stock availability
-arrange appointments
-sell products or services and process payments
-handle feedback and complaints
-deal with contract renewals and subscriptions
-update customer information on a computer system
-track orders and arrange deliveries or returns

Receptionist

from 10.2019 to 08.2021 (1 year 11 months)
POLSKIE TATRY S.A., Інші країни (Туризм)

Guest services: Welcome guests, manage check-in and check-out processes, and handle special requests like wake-up calls or taxi bookings.
Reservations: Manage room bookings and cancellations, often via phone, email, or face-to-face.
Financial management: Handle payments, process bills, and ensurefolios are balanced.
Communication: Answer phone calls, respond to emails, and act as a liaison between guests and other hotel staff.
Guest relations: Address guest complaints and inquiries in a timely and professional manner.
Information and support: Provide information about hotel services and amenities, as well as local attractions and transportation.
Consistently received positive feedback for providing high-level customer service and for taking an individual approach to challenging situations, which helped to find effective compromises.

Education

Old Polish University

Hotel Business & Tourism, Kielce
Higher, from 2017 to 2020 (3 years)

Practical aspect of education:
comprehensive provision of hotel and catering services (marketing department; advertising and promotion, management, working at the reception desk, restaurants, bars, pubs and others),
organization and techniques of work in hotel and catering facilities,
management in the tourism, hotel and catering industry,
professional customer service.

Additional education and certificates

eLearnig College Diploma in Customer Services

2022 , 3 тижні

udemy практичний курс тестування програмного забезпечення

2023 2 місяці

General Certificate of Secondary Education Enter level 3 Math and English

2024 4 місяці

QUK Level 2 Digital Marketing course at Selby College

4 місяці

Foundation of Global Supply Chains

in progress

Knowledge and skills

• Уважність
• Урегулювання конфліктів
• Комунікабельність
• Грамотна усна та письмова мова
• Клієнтоорієнтованість
• Креативність
• Стресостійкість
• Google Docs
• Наполегливість
• Здатність до навчання
• Відповідальність

Language proficiencies

• Polish — fluent
• English — average

Additional information

Over the past three years,I have worked in the UK in werehouse and factory environments,where I gained valuable hands-on experience - from quality control to packaging and shipping of good. I have a good understading of logostics processes at all stages. Responsible, well-organised, and motivated to develop a career in logistics. Open to remote opportunities or potential relocation abroad.