Яна

Ya n a R u b a n o v a Travel Manager

Antalya-Kyiv // [open contact info](look above in the "contact info" section) // [open contact info](look above in the "contact info" section) // LinkedIn

PROFILE Play a crucial role in planning, organizing, and facilitating travel
arrangements for individuals or groups. My responsibilities will
encompass coordinating various aspects of travel, including
transportation, accommodation, and itinerary planning. As a
successful manager I have excellent organizational skills, a
keen eye for detail, and a strong understanding of the travel
industry.

EXPERIENCE LEGAL DEPARTMENT SPECIALIST
Skycop.com // Vilnius, Lithuania (remote) // August
2024 – until present
Provide high-level, detail-oriented services in the assessment,
preparation, and management of airline passenger
compensation claims. My contribution lies not only in
evaluating the eligibility of cases but also in ensuring that
every element of the claim is considered from multiple
perspectives - regulatory, procedural, and practical. This
requires a careful balance of legal awareness, aviation-specific
knowledge, and client communication skills. I consistently
adapt my approach depending on jurisdictional rules and the
expectations of different legal teams, which allows me to
bridge the gap between complex legal frameworks and the
individual circumstances of passengers. By using reliable
aviation sources such as METAR reports rather than general
weather platforms, I guarantee that case evidence is based
on accurate, industry-accepted standards. My role ultimately
ensures that each claim is well-documented, procedurally
sound, and ready for effective legal processing, contributing
to smoother workflows, legal compliance, and client
satisfaction.
TRAVEL/AVIATION MANAGER
InFocus company (for Visa Ukraine) // Ukraine, Kyiv
// July 2020 – May 2021, August 2021 – August 2024
Develop comprehensive travel itineraries based on clients'
preferences, budget, and travel objectives. Stay updated on
travel regulations, visa requirements, and other legal
considerations, providing guidance to clients accordingly.
Arrange transportation services, including flights, trains, and
ground transportation, ensuring timely and cost-effective
solutions.

TOUR OPERATIONS MANAGER
Anex Tour // Turkey, Bodrum // May – July 2021
Build and maintain relationships with travel suppliers,
negotiating contracts, and securing favorable terms for clients.
Address and resolve any travel-related issues or emergencies,
demonstrating quick and effective problem-solving skills. Stay
informed about industry trends, new travel destinations, and
emerging technologies to enhance service offerings.

GROUP LEADER (EXCURSION GUIDE)
Anex Tour // Antalya, Turkey - Nha Trang, Vietnam //
2019 – 2020
Lead and guide groups of tourists during excursions, providing
historical, cultural, and geographical information about points
of interest. Plan and coordinate logistics, including
transportation, entrance fees, and other arrangements to
ensure a seamless and enjoyable experience for participants.
Adapt tour content and approach based on the interests and
needs of the diverse groups being guided.

RECEPTIONIST (FRONT OFFICE MANAGER)
Grand Park Lara Hotel (Corendon group) // Antalya,
Turkey // 2018
Manage the front desk, greeting visitors, and directing them to
the appropriate areas. Answer and direct incoming calls, take
messages, and provide information as needed. Manage room
bookings, check-ins, and check-outs, ensuring accurate and
timely processing. Provide information about the facility,
services, and local attractions to guests.
ADMINISTRATOR
ZigZag Hostel // Kyiv, Ukraine // 2017-2018
Manage the hostel front desk, welcoming guests, handling
inquiries, and providing information about hostel services and
local attractions. Handle booking inquiries, manage
reservations, and coordinate room assignments. Assist with
various administrative duties, including handling emails,
managing phone calls, and maintaining accurate records. Work
closely with housekeeping and maintenance staff to ensure
rooms are ready for check-ins and resolve any issues promptly.

TOUR OPERATOR REPRESENTATIVE (TRANSFER GUIDE)
Alaska Tour // Kusadasi-Bodrum, Turkey // 2016
Greet guests upon arrival and departure, assist with the check-
in and check-out process for transportation transfers. Provide
clear and detailed information about the transfer process,
including departure times, travel duration, and any relevant
safety instructions. Maintain open and clear communication
with guests, addressing any questions or concerns promptly.
Promote tour operator events, excursions, and loyalty
programs to enhance the guest experience and encourage
participation. Offer assistance to guests during the transfer
process, including guiding them through airports or terminals
and providing relevant information.

TOUR OPERATOR REPRESENTATIVE (HOTEL GUIDE)
Mouzenidis Travel // Chalkidiki, Greece // 2014-2015
Greet guests upon arrival, providing a warm welcome and
introducing them to the hotel's services and amenities. Assist
guests in planning local tours, recommending popular
attractions, restaurants, and activities. Promote tour operator
events, promotions, and loyalty programs to enhance the guest
experience and encourage participation. Collect guest feedback
and reviews to identify areas for improvement and recognize
positive experiences, full support.

TOUR OPERATOR REPRESENTATIVE (TRANSFER GUIDE)
Coral Travel // Bodrum, Turkey // 2013
Greet guests upon arrival and departure, assist with the check-
in and check-out process for transportation transfers. Provide
clear and detailed information about the transfer process,
including departure times, travel duration, and any relevant
safety instructions. Maintain open and clear communication
 with guests, addressing any questions or concerns promptly.
Promote tour operator events, excursions, and loyalty
programs to enhance the guest experience and encourage
participation. Offer assistance to guests during the transfer
process, including guiding them through airports or terminals
and providing relevant information.

EDUCATION BACHELOR
KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS // 2014 - 2017
Faculty of restaurant, hotel and touristic business. Hotel and restaurant
management.
JUNIOR SPECIALIST
The Kyiv Hotel Management College // 2010-2014
Faculty of restaurant, hotel and touristic business. Hotel management.

SKILLS Ukrainian and russian – native languages // English – Advanced
// Turkish – Upper Intermediate // MS Office // Opera // Electra
// CRM // Galileo (DRCT).