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Work experience

Sales representative

from 01.2024 to 08.2025 (1 year 8 months)
Black cube Security, Remote (Security, guarding)

Lead Generation & Prospecting – identifying and reaching out to businesses or individuals in need of security solutions.

Product & Service Presentation – demonstrating security systems, surveillance technologies, or consulting services to prospective clients.

Customized Solutions – assessing client security needs and recommending tailored packages.

Sales Pipeline Management – maintaining accurate records of leads, opportunities, and closed deals in CRM software.

Negotiation & Closing – preparing proposals, negotiating terms, and finalizing contracts.

Client Relationship Building – ensuring long-term satisfaction, upselling, and securing renewals.

Market Research – staying updated on industry trends and competitor offerings to strengthen sales strategy.

Sales manager

from 02.2022 to 11.2023 (1 year 10 months)
tech incoparated, Remote (IT)

Prospecting & Lead Generation – identifying and reaching out to potential clients.

Product Demos & Presentations – showcasing technical features and benefits to customers.

Client Relationship Management – maintaining strong communication and follow-ups.

Sales Pipeline Management – tracking opportunities, deals, and forecasts using CRM tools.

Technical Support in Sales – addressing customer questions and ensuring smooth onboarding.

Collaboration – working with marketing, product, and customer success teams to drive sales growth.

Customer support representative

from 04.2020 to 03.2022 (2 years)
RENT TO OWN, Remote (Real estate)

Client Communication – responding to inquiries via phone, email, or chat in a timely and professional manner.

Property Information Support – providing accurate details on listings, availability, pricing, and scheduling viewings.

Issue Resolution – handling tenant or buyer concerns, complaints, and service requests efficiently.

Documentation Assistance – guiding clients through paperwork, forms, and basic contract-related queries.

CRM & Data Management – updating client records, property databases, and maintaining accurate follow-up notes.

Collaboration – working closely with agents, property managers, and administrative staff to ensure smooth client experience.

Customer support representative

from 09.2017 to 01.2020 (2 years 5 months)
ISI, Remote (Medicine, pharmacy)

Client Assistance – responding to policyholder inquiries regarding coverage, premiums, and claims.

Claims Support – guiding customers through claim submissions and providing status updates.

Policy Servicing – assisting with renewals, cancellations, upgrades, and account changes.

Problem Resolution – handling billing issues, disputes, and escalations with professionalism.

Documentation & Records – updating CRM systems with client interactions, policy details, and case notes.

Cross-Team Collaboration – coordinating with underwriters, claims adjusters, and sales agents to ensure seamless service.

Education

kyiv national university

Accounting, Kyiv
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Punctuality
• Communicability
• Conflict-free
• Active sales
• Goodwill
• Educability
• Adaptability
• User 1C
• B2B Sales
• Direct sales
• Attentiveness
• Honesty
• Handling objections
• Management of CRM
• Cold sales
• Discipline
• Sale of real estate

Language proficiencies

English — fluent

Additional information

I bring over 5 years of combined experience in cold calling and customer service, where I have developed strong communication and interpersonal skills. As a native English speaker with C1 proficiency, I am able to convey ideas clearly, effectively, and with professionalism.

I am proficient in tools such as Google Calendar, Google Docs, Microsoft Office, Dropbox, and PowerPoint, which I use to stay organized and efficient.

What sets me apart is not only my skills and experience, but also the enthusiasm, professionalism, and commitment I bring to every task. I consistently aim to exceed expectations and deliver excellence.

I would welcome the opportunity to discuss how my background can add value to your team. Thank you for your time and consideration.