Олександр

Oleksandr Kondratiuk
Budapest, Hungary

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Summary
Experienced Information Technology Professional

Dedicated and self-motivated IT professional with a proven track record in the information technology and services
industry. Proficient in all stages of the Software Development Life Cycle (SDLC) with a strong focus on product
support, quality assurance, and collaborative teamwork. Possesses over 2 years of hands-on experience in
product support, bug identification, feature development, and testing across diverse software environments.

Key Competencies:

Product Support: Successfully contributed to the product support team, distinguishing between bugs and features,
generating reclamation reports, and rigorously testing cases for the product development team. Proficient in
testing and validating fixed bugs in pre-production environments.

Test Documentation: Expertise in creating and maintaining comprehensive test documentation, including test
cases, checklists, test plans, and detailed bug reports.

Methodologies: Proficient in Agile/Scrum methodologies, ensuring efficient project management and delivery.

Technical Skills: Adept in a wide range of programming and development technologies, including MySQL,
JavaScript, jQuery, CSS, XHTML/HTML5, and familiarity with cross-browser compatibility and SEO tools.
Extensive experience with Content Management Systems (CMS) such as WordPress, Drupal, OpenCart, and
Magento, as well as proficiency in PHP, APIs, Continuous Integration/Continuous Deployment (CI/CD) processes,
and version control systems like Git.

Infrastructure: Experienced with infrastructure management tools and technologies, including Docker, VirtualBox,
and Hyper-V. Proficient in configuring and managing web servers (Nginx), VPS, SSL certificates, and Linux
environments, including Linux terminal operations and VPN setups.

Software Tools: Skilled in utilizing software management tools such as Zendesk, Salesforce, Jira, and Confluence
to enhance project collaboration and communication.
Experience
Support Engineer (EMEA)
ABBYY
May 2022 - Jul 2023 (1 year 3 months)
Budapest, Hungary

Enterprise Support Engineer
ABBYY
Apr 2021 - Apr 2022 (1 year 1 month)

Responsibilities/Activities:
- Resolve incoming customers' requests via e-mail, Chat, and phone;
- Troubleshoot technical issues either on a virtual system or in a screen-sharing session with the
customer;
- Collaborate with teammates and colleagues from other departments to find solutions;
- Communicate confidently in Business English;
- Create knowledge base articles and guide customers with the documentation.

Skills: Deskside · Software Troubleshooting · High-Pressure Environments · Help Desk Support ·
Root Cause · Oral Communication · Information Technology · Communication · Windows System
Administration · Analytical Skills · Interpersonal Communication · Microsoft SQL Server · Software
Installation · Software Documentation · Troubleshooting

QA Infrastructure Tech Support Engineer
Test Pro
Oct 2019 - Mar 2021 (1 year 6 months)
Software Quality Assurance. Basics, Load, Performance, API testing and Test Automation for Web and
Mobile applications.

Responsibilities/Activities:
- communication, both written and speaking with customers via Slack, Zoom, Skype, Telegram;
- researching, diagnostic and identifying customers issues;
- troubleshooting, networking, configuration of servers, OS for clients and their devices;
- installation and configuration of company products, customers consultations;

Maintenance of company environment - Jira, Confluence, Jenkins, Koel, WordPress; VPS, SSL, Nginx,
MySQL, Linux, Linux command line, VPN, VirtualBox, Hyper-V;

QA Infrastructure Support Engineer
TS Imagine, formerly Imagine Software
Dec 2020 - Feb 2021 (3 months)
TeamCity, Jenkins, Mercurial, Jira, Confluence, Application insights, VM WARE, Linux/Windows

Skills: Deskside · Help Desk Support · Root Cause · Oral Communication · Information Technology ·
Communication
 Web Developer / Team lead
Brightech
May 2018 - Sep 2019 (1 year 5 months)
BrighTech Studio is IT company with wide range of services in graphic design, branding, and web
development.

- WordPress commercial theme & website development,
- customer website support, plugin and special modules development
- formation of technical requirements for the product
- technical writing ( work procedures, user guides etc.)
- project management, team management
- establishing interaction with design-development-devops teams
- design of a development strategy for the development team
- identifies development and career path opportunities for each team members

WordPress, PHP, JS, MySQL, API, AMP, PWA, Trello, Jira, Docker, Jenkins, SDLC process (Waterfall)

WordPress commercial theme & website development, customer website
support, plugin and special modul
Torbara
Mar 2015 - May 2018 (3 years 3 months)
WordPress commercial theme & website development, customer website support, plugin and special
modules development.

Front-end developer
WebLab Media
Jan 2012 - Dec 2012 (1 year)
WordPress Frontend, HTML, CSS commercial theme & website development, customer website
support, plugin and special modules development.

Education
Institute of Radio Electronics, Zhytomyr
Master degree, Management and control systems.
1998 - 2003

Skills
Web Project Management • Corporate Identity • Technical Support • Customer Support • Root Cause
Analysis • Troubleshooting • IT Infrastructure Management • Oral Communication • MySQL • API
Testing