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Matthew Jarrell
682 Wyndemere Dr., West Fargo, ND 58078
Phone: (701) 203-1416
Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

I am currently on a long-term mission trip in Kyiv, Ukraine, where my wife serves as a
translator for doctors and humanitarian workers assisting the country during the
ongoing war brought on by Russia. This experience has enhanced my adaptability,
resilience, and commitment to service. I am eager to leverage these strengths in a
professional role that allows me to not only provide for my family’s financial needs but
also bring tangible value to your organization, helping it achieve its goals with the same
dedication and perseverance I apply to my personal mission.

Professional Summary
Results-driven professional with over 15 years of experience in customer service, trading,
financial advising, and automotive industries. Proven ability to improve operational
efficiency, increase customer satisfaction, and manage high-pressure environments. Adept at
technical problem solving, data management, and customer relations, with a passion for
exceeding expectations in every role.

Key Skills
- Financial & Market Analysis
- Customer Service & Support
- Trading Platforms (TradingView, MT4, MT5)
- Microsoft Office (Excel, Word, Access)
- Conflict Resolution
- Service Operations Management
- CRM Systems (Reynolds & Reynolds, ADP)
- Technical Diagnostics & Repairs
- Project & Team Management

Professional Experience

Online English Tutor / Group Speaking Club Facilitator
January 2023 – Present | Remote, Kyiv, Ukraine

• Delivered personalized one-on-one lessons using platforms like Preply, Zoom, Skype,
Google Meet, and Allright, maintaining a 100% customer satisfaction rate.
• Developed custom lesson plans, dynamically adjusting to individual student needs and
goals while maintaining professional composure in handling any unexpected challenges.
• Facilitated group discussions for English learners, focusing on improving conversational
skills in a supportive environment.
• Tracked and organized student progress using Excel, improving lesson efficiency and
scheduling.

Personal Financial Advisor / Trader
May 2020 – Present | Self-Employed

• Utilized Excel, TradingView, MT4, and MT5 to manage client portfolios, consistently
achieving a 2+% return on 70% of trades.
• Applied intermarket analysis to provide comprehensive global market insights, minimizing
losses and maximizing gains.
• Specialized in effective risk management, portfolio management, and educating clients on
sound financial decisions before investing.

Service Advisor | Corwin Automotive Toyota/Chrysler
August 2019 – May 2020 | West Fargo, ND

• Managed service orders using Reynolds & Reynolds and ADP, coordinating between
customers and technicians to ensure accurate diagnostics and timely service.
• Ensured customer satisfaction by effectively communicating repair processes and
managing expectations throughout the service lifecycle.
• Trained in Chevrolet's Disney-based customer service program, which emphasized
delivering an exceptional customer experience.

Bathroom Remodel Installer
September 2018 – July 2019 | Your Home Improvement Co.

• Led bathroom remodel projects, including flooring, bathtubs, and acrylic material
installation, ensuring client satisfaction by exceeding expectations.
• Trained and supervised junior installers, managing project schedules and inventory to
ensure smooth and efficient operations.

Service Advisor & Quick Lube Manager | Puklich Chevrolet
September 2015 – October 2018 | Bismarck, ND

• Overhauled Quick Lube operations, reducing service times from 15 to 7 minutes and
increasing customer satisfaction from 68% to 89% within six weeks.
• Managed technician workloads, customer schedules, and ensured correct parts and fluids
were used for each service.
• Led the team in sales and customer satisfaction as a Quick Lube Advisor, transitioning to
Service Advisor to oversee comprehensive repair operations.
Automotive Service Technician | Brakes Plus Incorporated
June 2012 – July 2013 | Cheyenne, ND

• Performed diagnostics and repairs on various automotive systems, including engine,
brake, and electrical systems, ensuring optimal vehicle performance.
• Used advanced diagnostic tools and adhered to manufacturer specifications, delivering
high-quality service while maintaining safety standards.

Used Car Service Technician | Spradley Barr Ford
May 2009 – May 2012 | Cheyenne, WY

• Conducted thorough inspections, maintenance, and repairs on used vehicles, ensuring
quality and reliability before resale.
• Collaborated with sales teams to identify vehicle improvements that enhanced customer
satisfaction while maximizing dealership profits.

Education & Certifications
• High School Equivalency Diploma | NDSU, Bismarck, ND

• TESOL and TEFL Certification | 150 Hours

• Microsoft Office Certified (Excel, Word, Outlook)

• Conflict Resolution Certification (Top of Class)

•Bart Queen’s Ultimate Strategic Speaking System: Advanced public speaking techniques
to convey ideas with clarity and confidence in high-stakes situations.