Contact information

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Work experience

Data Entry Operator

from 02.2024 to now (1 year 6 months)
Hermes Logistics, Remote (Transportation and logistics)

Responsibilities:

1. Data Entry: Efficiently entered and managed large volumes of data, ensuring accuracy and compliance with company standards. Updated systems with shipment details, driver logs, and customer information in a timely and organized manner.

2. Database Management: Monitored and maintained databases to ensure data integrity, conducted regular checks for errors, and performed necessary corrections to keep records reliable and up-to-date.

3. Dispatching and Routing: Responsible for contacting drivers, gathering information about their trucks, and sourcing profitable loads for them, considering factors like delivery timelines, fuel efficiency, and load optimization. The truck types included Dry Van, Gooseneck, Lowboy SD, Power Only, and Step Deck.

4. Customer Interaction: Collaborated with customers to obtain accurate delivery details, address concerns, and provide real-time updates on shipment status.

5. Record Keeping: Maintained accurate records of dispatch activities, including delivery confirmations, delays, and incidents, utilizing DAT Load and other dispatching software.


Achievements:

1. Data Accuracy: Consistently achieved a 99% accuracy rate in data entry tasks, ensuring smooth operations and reliable reporting.

2. Efficiency Improvements: Played a key role in streamlining data entry processes, reducing task completion times by 20% while maintaining a high level of precision.

3. Customer Satisfaction: Praised by customers for quick responses to shipment inquiries and reliable updates, enhancing overall client trust and retention.

4. Communication Excellence: Received commendations for clear and effective communication, contributing to improved collaboration between the dispatch team, drivers, and customers.

5. Problem-Solving Prowess: Recognized for quick and effective problem resolution, minimizing delays, and maintaining a high level of customer satisfaction.

Knowledge and skills

• MS Word
• Organization of road transport
• Organizational skills
• Conducting online chats
• Management of CRM
• Receiving incoming calls
• Ability to work in multitasking mode
• Adaptability
• Fast typing
• Analytical thinking
• MS Excel
• Data entry
• Grit
• Growth mindset
• Effective communication
• Proactivity
• Canva
• Google Sheets
• Google Docs
• Google Slides
• Search for candidates on LinkedIn
• LinkedIn Sales Navigator

Language proficiencies

English — fluent