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Маргарита

Оператор інформаційної підтримки

Considering positions: Оператор інформаційної підтримки, Support manager, Менеджер з підтримки клієнтів, Customer support representative, Customer service manager
Age: 22 years
City of residence: Khmelnytskyi
Ready to work: Remote
Considering positions:
Оператор інформаційної підтримки, Support manager, Менеджер з підтримки клієнтів, Customer support representative, Customer service manager
Age:
22 years
City of residence:
Khmelnytskyi
Ready to work:
Remote

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You can get this candidate's contact information from https://www.work.ua/resumes/10501246/

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Margo
Polishchuk
Skills
Multitasking and prioritization skills;
Flexibility and fast learning;
Cross-team communication with product, developers, or
operations.
Adaptability to changing procedures or product updates
Work experience Positive relationship building with customers and the team

Customer support
Wow 24 -7
march 2024 - november 2025 Technical skills
SaaS, e-commerce, hardware,
CRM and ticketing systems (e.g., Zendesk, Selpscout,
software.
Confluence & Jira).
Provided technical support to
Knowledge base navigation and content updating.
international clients.
Basic prpduct and technical troubleshooting,
Worked via email, phone, chat. Alert monitoring.
Assisted in major incidents. Escalating incidents.
Worked with devs and devops. Data entry accuracy and report interpretation.
G-suite (Google Workspace).

Companies I worked with Accomplishments
Kept QA in high percentages (98-100%).
Managed 6 projects at once.
Got promoted from middle to senior in
4 months.

Education
sep 2020 - july 2024
Vadym Hetman Kyiv National Economic University
Bachelor's Degree in International Business
Kyiv, Ukraine

@margo_24_7 [open contact info](look above in the "contact info" section)
.

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Менеджер по роботі з клієнтами

Considering positions: Менеджер по роботі з клієнтами, Support manager, Менеджер з підтримки клієнтів, 2 more positions

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Margo Polishchuk Skills Multitasking and prioritization skills; Flexibility and fast learning; Cross-team communication with product, developers, or operations. Adaptability to changing procedures...

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The candidate's resume is posted at https://www.work.ua/resumes/10501246/