Ірина

Iryna Melnyk
125, Nova Str., 7
Zdolbuniv, Rivne region
35705, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

EMPLOYMENT SKILLS
Furniture Company “Flamecame”, “WarmHall” Kyiv (full ​Experienced user of TIDIO,
time, remote)​
ZOIPER, Binotel, KeyCRM,
April 2024 – till February 2025
Google Services, Zoom
Position: Direct Manager​ ​Years of experience in
- providing customer service in Ukrainian via Instagram formal communication in
(written communication)​
English (written and
- data transfer to KeyCRM​
verbal)
- communication with colleagues via Telegram​

Position: Sales Manager​
LANGUAGES
- interact with customers through multiple channels
(phone, Instagram, Telegram, Viber, Rozetka, Prom, Ukrainian- Native
Facebook)​ English - Advanced
- resolve customer issues and inquiries, dealing with Polish - basic
claims​
- processing returns and refunds​
- communication with colleagues via Telegram​

Furniture Companies “WoodandHearts”, “Buzywood”,
“Wowhelperco”, Irpin, Kyiv (full-time, night shift, remote)
December 2022 – March 2024

Position: Customer Support Manager
-​ providing customer service in English via Etsy, Tidio
(written communication)
-​ data transfer to KeyCRM
-​ communication with colleagues via Telegram.
The Private Kindergarten „Baby Land”, Rivne (part-time)
November, 2021 – February, 2022

Position: Teacher of English.
-​ conducting lessons in English

Working for the entrepreneur (full-time, remote)
October 2018 – November 2019

Position: Sales Manager
-​ selling goods for customers from the United Arab
Emirates via Zoiper
-​ providing customer support in English (verbal
communication)
-​ creating scripts for managers

The Cosmetics store „Eva” (full-time)
July 2018 – September 2018.

Position: Administrator of the Store
-​ office work
-​ work with personnel, administrative and social issues
-​ communication with customers
-​ reviewing and approving supply requisitions

The Friend’s English School (part-time)
September 2017 – July 2017

Position: Teacher of English
-​ conducting lessons in English

The Freelance writing company „4Writers”, Rivne (remote)
May, 2013 – June, 2015

Position: Writer
-​ writing essays, book reports, research papers etc.
Rivne State University of the Humanities (full-time)
March, 2011 – February, 2016

Position: The head of the Centre „Intercultural
Communication in High School”
-​ office work
-​ organization of the educational process
-​ maintenance of the Centre’s website

EDUCATION
Rivne State University of the Humanities
September, 2011 – February, 2013.

Department: Foreign Philology
Master’s degree

Qualification: Lecturer of English Language, teacher of
russian Language and World Literature

Rivne State University of the Humanities
September, 2005 – June, 2010

Department: Foreign Philology
Degree: Specialist
Qualification: Teacher of English Language, russian Language
and World Literature

Online Course English for Business and Entrepreneurship at
the University of Pennsylvania (Certificate)
November, 2023 – January, 2024.