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Work experience

Customer support representative

from 02.2022 to 01.2024 (1 year 11 months)
orthodontics experts, USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces
Providing information about pricing
Following up with insurance company to confirm if they cover treatment for customer
solving all customers related problems

Customer Service Officer

from 01.2019 to 11.2021 (2 years 10 months)
TRIDOMAINHOST .COM, Other countries (Finance, banking, and insurance)

Follow through on customer queries ensuring prompt resolution and feedback.
Escalate and route customer issues to the relevant process operators.
Perform necessary system transactions related to customer request.
Use organization and time management tools to track cases and meet turn-
Around-times and other required metrics.

Customer service manager

from 01.2017 to 02.2018 (1 year 1 month)
BUREAU DE CHANGE DEPARTMENT, Other countries (Finance, banking, and insurance)

Provide frontline Customer Service;
carry out functions according to portfolio and across sell group financial products and service.
Ensure accuracy in transactions performed.
Proper balancing and recording of daily transactions.
Cash Handling.
Relief functions as and when required.
Performed necessary system transaction related to customer request.
Follow up and give solution on customer queries.

Human resource manager

from 11.2009 to 11.2016 (7 years)
FEZEL NIGERIA LIMITED, IKOYI, LAGOS., Other countries (Construction, architecture, interior design)

Developing positive interactions between workers, and to ensure collated and constructive enterprise productivity and development of a uniform HYPERLINK "http://www.buzzle.com/articles/organizational-culture/"; organizational culture.
Identify areas that suffer lack of knowledge and insufficient training, and accordingly provide remedial measures in the form of workshops and seminars.
Generate a rostrum for all employees to express their goals and provide the necessary resources to accomplish professional and personal agendas, essentially in that order.
Innovate new operating practices to minimize risk and generate an overall sense of belonging and accountability.
Implementing resource strategies to subsequently create and sustain competitive advantage.
Empowerment of organization, to successfully meet strategic goals by managing staff effectively.

Online Business Development officer

from 01.2008 to 10.2009 (1 year 9 months)
TRITECH COMPUTERS, IKEJA, LAGOS, Other countries (Education and science)

Online Billing and Marketing.
Manage the Organizations internet and intranet.
Participate in develop, defining, initiating and executing the marketing strategy of online services division of the company. Maintain strong familiarity with development in web methods for enhancing our online marketing efforts.

Education

Nigerian Institute of Management, Calabar, Cross River State. Nigeria

Certificate in Management, Other countries
Higher, from 2007 to 2007 (меньше 1 года)

Madonna University, Okija, Anambra State, Nigeria.

B.Sc Marketing, Other countries
Higher, from 2002 to 2006 (4 years)

Knowledge and skills

• Self-growth
• Communicability
• Active sales
• Conducting negotiations
• Direct sales
• Phone sales
• Ability to work in multitasking mode
• Analytical thinking
• Computer literacy
• Leadership
• Organization of staff work
• Management of social networks
• Management of CRM
• MS Office

Language proficiencies

English — fluent

References

David Emmanuel Emmanuel

David Emmanuel Emmanuel

Sales Manager, Ardmor Windows & Doors