Contact information

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Work experience

General manager

from 05.2024 to now (1 year 9 months)
Palaia Hotel Datça, Remote (Hotel and restaurant industry)

Led overall hotel operations, ensuring high service standards and guest satisfaction.
Managed and supervised multi-department teams, including Front Office, F&B, Housekeeping, and Kitchen.
Oversaw budgeting, cost control, and financial performance to maximize profitability.
Implemented service quality improvements and operational efficiency strategies.
Directed recruitment, training, and performance evaluation of staff.
Managed VIP guest relations, special requests, and high-priority service coordination.
Developed and executed marketing, sales, and guest experience initiatives.
Ensured full compliance with health, safety, and hospitality regulations.
Handled crisis management, problem-solving, and daily operational decisions.
Built strong relationships with suppliers, partners, and stakeholders.

Quality director

from 04.2022 to 05.2024 (2 years 2 months)
Mövenpick Golden Horn İstanbul, Remote (Hotel and restaurant industry)

Led hotel-wide quality management systems and ensured compliance with international standards.
Supervised staff performance, operational audits, and service quality controls.
Directed all processes for international certifications and external inspections.
Implemented continuous improvement programs to elevate guest experience and operational excellence.
Coordinated training and performance evaluation to maintain consistent service standards.

General manager

from 08.2021 to 04.2022 (9 months)
Hotel Platon, Kherson (Hotel and restaurant industry)

Managed daily hotel operations and ensured high guest satisfaction.
Led and supervised all departments and staff.
Controlled budgeting, costs, and overall financial performance.
Coordinated VIP services and special guest requests.
Improved service quality and operational efficiency.
Oversaw hiring, training, and team development.

Head of operations

from 02.2021 to 08.2021 (7 months)
RAMADA BY WYNDHAM ISTANBUL, Remote (Hotel and restaurant industry)

Oversaw all daily hotel operations across Front Office, F&B, Housekeeping, and Guest Relations.
Ensured seamless service delivery and high guest satisfaction standards.
Managed departmental performance, workflow optimization, and operational efficiency.
Coordinated VIP services, guest experience programs, and special requests.
Supervised staffing, scheduling, and cross-departmental communication.
Monitored budgets, cost controls, and operational KPIs.
Implemented policies, procedures, and service quality improvements.

Operation manager

from 06.2018 to 05.2019 (1 year)
THE QASR BODRUM FAMILY RESORT SUIT&SPA, Remote (Hotel and restaurant industry)

Oversaw all daily hotel operations across Front Office, F&B, Housekeeping, and Guest Relations.
Ensured seamless service delivery and high guest satisfaction standards.
Managed departmental performance, workflow optimization, and operational efficiency.
Coordinated VIP services, guest experience programs, and special requests.
Supervised staffing, scheduling, and cross-departmental communication.
Monitored budgets, cost controls, and operational KPIs.
Implemented policies, procedures, and service quality improvements.

Reception manager

from 02.2017 to 01.2018 (1 year)
FOUR POINTS BY SHERATON ISTANBUL, Remote (Hotel and restaurant industry)

Managed daily Front Office operations, including reception, reservations, and guest services.
Ensured excellent guest experience from arrival to departure.
Supervised and trained front desk team members.
Handled VIP check-ins, guest complaints, and service recovery.
Coordinated room allocation, occupancy planning, and revenue optimization.
Maintained communication between departments to ensure smooth operations.
Oversaw cash handling, billing, and reporting processes.

Receptionist

from 09.2005 to 11.2007 (2 years 3 months)
SWISSOTEL THE BOSPHORUS, Remote (Hotel and restaurant industry)

Reception operations

Bellboy

from 03.2003 to 09.2005 (2 years 7 months)
SWISSOTEL THE BOSPHORUS, Remote (Hotel and restaurant industry)

Bell team operations

Waiter

from 02.2001 to 05.2003 (2 years 4 months)
SWISSOTEL THE BOSPHORUS, Remote (Hotel and restaurant industry)

Room Service Order Taker

Education

Mehmet İhsan Mermerci Anatolian Hotel Management and Tourism Vocational High School

Reception, Kyiv
Higher, from 1997 to 2001 (4 years)

İstanbul / Türkiye

Additional education and certificates

Master Instructor Certificate (Vocational Training)

2025

Knowledge and skills

• Саморозвиток
• Управлінські навички
• MS Excel
• Управління підприємством
• Управління командою
• Ведення CRM
• Впровадження системи KPI
• Ведення управлінського обліку
• Управління фінансовими потоками
• MS Office
• Стратегічне планування
• Побудова системи OKR
• Фінансове планування
• 1С:Підприємство
• Управління рітейлом
• Систематизація бізнесу
• Користувач 1С
• Ризик-менеджмент

Language proficiencies

• Ukrainian — beginner
• Turkish — fluent
• English — fluent

Additional information

I am a hospitality professional with over 25 years of experience in hotel management, operations, quality control, and guest services. Throughout my career, I have successfully led teams, improved service standards, and managed high-level operations in various departments, including Front Office, F&B, and overall hotel administration. I am dedicated to delivering exceptional guest experiences, optimizing operational performance, and building strong, service-oriented teams.

I am highly motivated to continue my career in Ukraine and aim to take on a managerial role within a strong and reputable hospitality group. With my international experience, leadership background, and deep connection to the country, I am confident that I can contribute significantly to the growth and success of any organization I join.