Contact information

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Work experience

Customer support representative

from 10.2020 to 03.2022 (1 year 6 months)
Aviasales.ua, Дистанційно (Туризм)

- resolving customer requests related to flights, bookings and additional services
- searching for alternative travel options during cancellations or schedule changes
- communicating with airlines and agencies to resolve complex cases
helping customers solve travel-related issues

Customer support representative

from 09.2019 to 08.2020 (1 year)
AIR Media Tech, Дистанційно (Маркетинг, реклама, PR)

- resolving technical issues related to YouTube and TikTok platforms
- supporting partners in the development of their YouTube channels
- auditing channels and providing recommendations for improving content quality
- assisting in organizing advertising collaborations

Training and Development specialist

from 05.2018 to 03.2019 (11 months)
Kiwi.com, Київ (Туризм)

- preparing and delivering training programs for new employees
- organizing practical training sessions for newcomers
- supporting onboarding and adaptation of new agents
- participating in interviews with candidates for support positions
- providing structured feedback about candidates to the HR team
- helping evaluate candidates’ communication and problem-solving skills

Customer support representative

from 04.2017 to 04.2018 (1 year)
Kiwi.com, Київ (Туризм)

- communicating with customers via phone and email
- helping clients with bookings, refunds and travel issues
- searching for alternative travel options during flight cancellations
- cooperating with airlines and agencies to resolve cases

Knowledge and skills

• Adobe Illustrator
• Adobe Photoshop
• Canva
• Confluence
• Jira
• Slack
• Zendesk

Additional information

Volunteer experience:
- now
help in project of producing free power banks for the soldiers of Ukraine's Armed Forces.
Also making of camouflage nets for soldiers.

- from May 2015
international charity festival for children "Toward the Dream" (assistance in administrative matters).

- since January 2014
"Make Goodness" charity event (collection of products for to low-income citizens).

- since July 2012 (every summer) children's social rehabilitation center "SunShine" (teacher's tutor)