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Work experience

Sales manager

from 01.2025 to 12.2025 (1 year)
Sonic Auto Transportation, Remote (Transportation and logistics)

•​Lead Management & Outreach:
Handled both cold and warm leads, initiating contact with potential customers through calls, messages, and follow-ups to introduce available transportation services and offers.
​•​Customer Consultation & Closing:
Engaged customers in detailed conversations to understand their shipping needs, explained service options, pricing, timelines, and converted leads into confirmed bookings through persuasive communication.
​•​Booking & Order Processing:
Guided customers step-by-step through the booking process, ensuring all shipment details were accurately captured, documented, and scheduled in the company’s system.
​•​Carrier Sourcing & Coordination:
Located, vetted, and assigned the most reliable transportation carriers for each shipment, based on route, pricing, availability, and customer requirements.
​•​End-to-End Communication Management:
Served as the primary point of contact between customers and carriers, ensuring clear communication from pickup to final delivery. Provided updates, resolved issues, and ensured customer satisfaction throughout the entire shipping process.
​•​Problem Resolution:
Addressed delays, carrier issues, or changes in customer requirements quickly and professionally to ensure smooth logistics operations.
​•​Follow-Up & Relationship Management:
Maintained ongoing relationships with customers, gathering feedback and encouraging repeat business through excellent service delivery.

Sales manager

from 02.2024 to 12.2024 (11 months)
Tertoro Inc., Remote (Transportation and logistics)

Lead Generation and Processing of Incoming leads.


• Educating and Explaining to clients about our services. 


• Actively listened to customers, handled concerns quickly resolve issues


•Negotiations with client from start to signing contracts


• Resolved client complaints with empathy, resulting in increased loyalty and package purchases


• Made high number of Outbound calls to follow up on interest.


• Maintaining accurate client records and data within CRM System to update and organize client information 


• Managed high stress situations effectively, maintaining professionalism under pressure while resolving conflicts

Maintained and updated CRM system (Sales Toolbox) for contacts, weekly call reports on most meaningful customer activities and customer projects.


•Conducted market research on existing and prospect accounts to define customer unmet needs, pain points and identify new projects for growth
.

•Prepared and managed price quotations as well as follow up on quotations


• Attention to details.
• Welcoming clients with a welcome and professional tone

• Developed and implemented process improvements that increased efficiency and reduced time spent on logistics tasks by introducing innovative practices.
• Maintained accurate and up-to-date logistics documentation, prepared timely reports for senior management, and tracked key performance indicators (KPIs) to assess performance.
• Worked closely with sales, customer service, and operations teams to align logistics efforts with business goals and improve the end-to-end customer experience.

Call center operator

from 01.2023 to 09.2023 (9 months)
Airtel Group, Remote (Telecommunications and networking)

•⁠ ⁠Generated new business leads through LinkedIn, Upwork and Google search Exhibitions.
•⁠ ⁠Negotiated contracts with foreign wine suppliers.
Managed global supplier relationships, ensuring timely delivery and product quality.
•⁠ ⁠Conduct market research to identify new wine trends and opportunities.
•⁠ ⁠Collaborate with logistics teams to optimize shipping processes.
•⁠ ⁠Coordinated with distributors to expand market reach.
•⁠ ⁠Maintained up-to-date knowledge of wine regulations and compliance

Sales intern

from 03.2022 to 12.2022 (10 months)
Медикс, издательство, Remote (Medicine, pharmacy)

Assisted in developing marketing strategies that increased product awareness and sales.
​•​Conducted market analysis to identify potential customers and business opportunities.
​•​Supported the sales team in lead generation and follow-up activities, contributing to overall sales growth.

Education

Lviv Polytechnic National University

Business Management, Kyiv
Higher, from 2018 to 2021 (3 years)

Knowledge and skills

• Management of CRM
• Educability
• 1C:Enterprise
• Self-growth
• Marketing research
• Fast typing
• Ability to work in multitasking mode
• Stress resistance
• Empathic
• Active listening
• Comprehension
• Email/chats
• Knowledge of service standards
• Cold sales
• Warm sales
• Lead generation
• Positivity
• Patience
• Adaptability
• Time management
• B2B Sales
• B2C Sales
• Conducting telephone negotiations
• Rapport building
• Discipline
• SRM user
• Referral selling
• Buyer/seller agreement
• Knowledge of product storage rules
• English
• Attentiveness
• Management skills
• MS Excel
• Ability to analyze

Language proficiencies

English — fluent