Contact information

The job seeker has entered a email.

You can get this candidate's contact information from https://www.work.ua/resumes/10592914/?puid=361751

Work experience

Sales manager

from 07.2023 to 07.2025 (2 years)
KlinDrive, Remote (Construction, architecture, interior design)

Built and maintained strong relationships with clients and partners.
• Conducted sales calls and follow up for every proposals to secure new business
• Handling sales funnels and follow up
• Generated new leads and converted them into sales opportunities
• Consistently met or exceeded sales targets
• Provided excellent customer service to retain clients
• Excellent Verbal and written communication
•Lots of Outbound and Inbound calls
•Scheduling appointment and Calendar Consolidation
• CRM system Management
• Data Entry and record keeping

Sales assistant

from 05.2022 to 07.2023 (1 year 3 months)
Home.In, Remote (Construction, architecture, interior design)

Lead and client database management that increase repeat business
• Educating and Explaining to clients about our furnitures
• Actively listened to customers, handled concerns quickly resolvef issues
• Maintaining sales drives and sales funnels
•Negotiations with client from start to signing contracts
• Resolved client complaints with empathy, resulting in increased loyalty and package purchases
• Made high number of Outbound calls to follow up on interest
• Maintaining accurate client records and data within CRM System to update and organize client information
• Closing deals and driving sales growth that exceeded target
• Managed price quotations as well as follow up on quotations
• Attention to details
• Welcoming clients with a welcome and professional tone
• CRM Software Proficiency
• Data Entry and record keeping
• Welcoming clients with a welcome and professional tone
• CRM Software Proficiency

Sales manager

from 03.2021 to 03.2022 (1 year)
4Front B2B, Remote (Food industry)

•⁠ ⁠Generated new business leads through LinkedIn, Upwork and Google search Exhibitions.
•⁠ ⁠Negotiated contracts with foreign wine suppliers.
Managed global supplier relationships, ensuring timely delivery and product quality.
•⁠ ⁠Conduct market research to identify new wine trends and opportunities.
•⁠ ⁠Collaborate with logistics teams to optimize shipping processes.
•⁠ ⁠Coordinated with distributors to expand market reach.
•⁠ ⁠Maintained up-to-date knowledge of wine regulations and compliance

Customer support representative

from 08.2019 to 01.2020 (6 months)
Help Scout, New York, Remote (Telecommunications and networking)

1. Provided excellent customer
service by addressing inquiries and
resolving issues in a timely manner.

2. Handled an average of 50 calls per
day, maintaining a high level of
professionalism and efficiency.

2. Achieved a 95% customer
satisfaction rating through effective
communication and problem-solving
skills.

3. Utilized CRM software to
accurately document customer
interactions and ensure a seamless
experience.

• Calendar Management and Schedule Management

4. Product/Service Knowledge.

Education

Lviv Polytechnic National University

Business Management, Kyiv
Higher, from 2017 to 2019 (2 years)

Knowledge and skills

• Management of CRM
• Educability
• 1C:Enterprise
• Self-growth
• Marketing research
• Fast typing
• Ability to work in multitasking mode
• Stress resistance
• Empathic
• Active listening
• Comprehension
• Email/chats
• Knowledge of service standards
• Cold sales
• Warm sales
• Lead generation
• Positivity
• Patience
• Adaptability
• Time management
• B2B Sales
• B2C Sales
• Conducting telephone negotiations
• Rapport building
• Discipline
• SRM user
• Referral selling
• Buyer/seller agreement
• Knowledge of product storage rules
• English
• Attentiveness
• Management skills
• MS Excel
• Ability to analyze

Language proficiencies

English — fluent