Yevhen

● +

Yevgeniy Yerak (Gene) Patrioticheskaya, St 64
Zaporizhia, Ukraine 69061
Energetic Customer Service Representative with 10+ years of experience [open contact info](look above in the "contact info" section)
resolving complex customer inquiries and problem solving situations with
positive outcomes. Passionate about building strong customer US 1 (315) 497-7555
relationships, driving brand loyalty, and increasing customer engagement. [open contact info](look above in the "contact info" section)
Knowledgeable with CRM/TMS systems.

EXPERIENCE SKILLS

Nov 2021 - Present
Software as a Service
Remote Position. (SaaS) Project
Management, Marketing,
Metti International Vehicle Transport. Customer Service,
Senior auto broker/ dispatcher. Outbound Marketing,
Public Relations, Digital
1. My responsibilities were to answer incoming calls and Marketing,
provide quotes1 to ship the customers' vehicles domestic Logistics and driver
and international. management. Team leader
2. Worked on incoming leads that the company purchased or skills.
that came in from the company website.
3. Talking to customers about booking the transport date and ​Multi-level marketing,
making arrangements that customers requested answering Problem solving. CRM
questions about transport time and the process.
systems Sales and
4. Once the customer booked the transport I was responsible
for posting the load on Central Dispatch and receiving promoting skills.
incoming calls or text from drivers that are interested in ​
picking up the load. ​AWARDS
5. Once the driver requested the load and the pickup time is
Salesman of the year of
acceptable with the customers request I would collect the
2007
drivers insurance info and make sure that Metti Intl is
Customer service
certificate holder then I would process to dispatch the load
representative of the
to the driver using the CRM/TMS system BAT’s.
year.
HubSpot Academy
Jan 2019 - Nov 2021 Reward.
Remote Position.

CarShipIO Auto Transportation Platform.
LANGUAGES
Senior Sales Manager. Software demonstrator.
Fluent in English and
Russian.
1. Trained auto brokers to use CarshipIO CRM/TMS system.
2. Demonstrated CarshipIO platform to new clients.
3. Cold calling to drive clients to the platform.
 Jan 2020 - Apr 2021
Remote Position.

Borderline MotorSports Auto Transport.
Auto transportation and logistics senior manager.

1. I was responsible for finding loads for the company drivers
and assigning them to the drivers that I was responsible for.
2. I built routes for drivers according to the location that they
were at and also had to build the return trip back to the home
office location.
3. The price per mile had to be according to the company
standards and all the loads had to be within the weight limit..

Apr 2018 - Mar 2020
Remote Position.

Atlassian,
Customer Success Manager, Sales Account Manager.

1. Stakeholder Interviews.
2. Toolset Review recommending tools and features that will
help the clients business.
3. Actionable Recommendations to improve the functionality
and process of the platform.

July-2016 - Mar 2020
Remote Position.

Adobe Creativity & Design.

Virtual Assistant. Plans and Pricing for Creative Apps.
1. Website Virtual Assistant and customer support.

2. Sales Account Manager & Sales Development Intern.

3. Customer support for Plans & Pricing for Creative Cloud
Apps and more.
4. Sales Account Manager, Sales Development Intern.
 Jan-2007 - Mar 2010
Office and Field Position.
Nescor Best In Home Remodeling.
Senior Sales Manager and team supervisor.

1. Field sales manager canvassing team of 10 employees.

2. In the office cold calling/ inbound calls supervisor.

3. Face to face client meetings and promotion of home
improvement products.

4. In house energy audits and house inspections.

EDUCATION
2003 To 2007

NYU Stern School of Business, New York - Bachelor

Bachelor of Science in Business, Science Business

HubSpot Academy, Online — Licenses Certifications
1. Hubspot Sales Software Certified.
https://app.hubspot.com/aIcademy/achie.
yvements/56wt607m/en/1/gene-carshipio/hubspot-sales-softw
are

2. Frictionless Sales.
https://app.hubspot.com/academy/achievements/p6sqnx8w/en
/1/gene-yerak/frictionless-sales

3. Email Marketing.
https://app.hubspot.com/academy/achievements/b65km1zt/en/
1/gene-yerak/email-marketing

4. Email Marketing.
https://app.hubspot.com/academy/achievements/b65km1zt/en/
1/gene-yerak/email-marketing
 7. Digital Advertising.
https://app.hubspot.com/academy/achievements/kzxlqkmb/en/
1/gene-yerak/digital-advertising

8. Sales Management Training Strategies for
Developing a Successful Modern Sales Team.
https://app.hubspot.com/academy/achievements/tm7hk18w/en
/1/gene-yerak/sales-management-training-strategies-for-devel
oping-a-successful-modern-sales-team