Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10609271/

Work experience

Text Reviewer with Russian / English

from 06.2024 to 05.2025 (1 year)
Concentrix CVG International Sp. z o.o, Дистанційно (IT)

Reviewed lines of text to determine if it was appropriate for the different audiences (children and older players) and sorted the text into predefined categories.
Suggested text that could circumvent the text filter.
Reviewed and maintained professionalism with all types of potential content.
Encountered all variety of content, including content that is inappropriate. Showed appropriate judgement in alerting others when encountering content that requires further action.

Customer support advisor

from 03.2022 to 06.2024 (2 years 4 months)
Concentrix, Дистанційно (IT)

Resolved customer inquiries via ticketing system covering topics such as account access, payments, withdrawals, promotions, responsible gaming, and terms and conditions.\

Handled queries with a professional and approachable attitude.
Have taken ownership of customer issues and ensuring timely resolution.
Followed company protocols while maintaining high standards of service.
Have met individual and team performance goals.
Stayed up-to-date with job-related knowledge and trends.

Education

Hillel

QA manual, Одеса
Secondary, from 2023 to 2024 (1 year)

QA manual 4 months

Knowledge and skills

• Клієнтоорієнтованість
• Робота з клієнтами
• Урегулювання конфліктів
• Комунікабельність
• Користувач Salesforce
• Адаптивність
• Аналітичне мислення
• Zendesk
• Salesforce DMP
• Slack
• Google Workspace

Language proficiencies

• Ukrainian — fluent
• English — advanced

Additional information

I am from Odessa
Place of residence Varna
please, non voice support only
part time employment is considered also
Russian language - native also