Dan

Favour Dan Customer Care/Sales
Manager
Phone: +23478053319 (whatsapp)
Telegram: https://t.me/Favour_Ushie Address: Lagos, Nigeria
(Telegram link) Portfolio: [open contact info](look above in the "contact info" section)
CONTACT
Email: [open contact info](look above in the "contact info" section) ushie-76981024a

Customer Support & Logistics Manager. 2018 - 2022
PROFESSIONAL
EXPERIENCE JUSTFIT KFT TECHNOLOGY EUROPE
Spearheaded the B2C and B2B management, through receiving customers
complaints and solving queries. Also managing logistics within the company
warehouse to distributor and consumers thereby resulting in a 15% increase in
product efficiency.
Provided services to customers and suppliers through video calls, audio call, live
chats and emails
Constantly managed other activities through our CRM system and updated our
excel sheet on quality control reports weekly.

Sales Manager/Dispatcher 2022 - 2025
TECHVILL APPLIANCE REPAIR CANADA

Scheduled service/installation appointments with repair technicians and
customers using the CRM system, call center and workload matrix
Drafted and implemented quality control procedures, reducing oppositions
between customers and technicians thereby reducing inconsistencies by 30%.
Followed up technicians schedule daily and took inbound and outbound calls with
both customers and technicians to resolve different queries and enhance good
reviews.
Maintained records of sales metrics for strategic refinement.

EDUCATION & SKILLS UNIVERSITY OF CALABAR, NIGERIA 2016 - 2022
Bachelor of science in Medical Laboratory science

Nexford University 2022 - 2023
BBA in sales, marketing and strategic planning

SKILLS
Proficiency in MS Office, google workspace and several CRM
and software systems
Account management and financial modeling
Ability to multitask
Persuasive communicator
Great adaptation skills

ENGLISH LANGUAGE- Advanced (NATIVE)

Udemy.com Course Era
CERTIFICATES Certificate in sales and marketing Certificate in customer care management
Certificate in 360 management and planning Certificate in freight planning and logistics.

ABOUT ME: I am dedicated and detail-oriented, I have a customer care freelancer with 6 years of
experience in sales, technical support, ticketing and freight dispatching. I yearn for
healthy growth. With my experience, I hope to be a great asset wherever I find myself, I
am assertive and a quick study. I believe I will be of great use to your company, and I
also hope we enjoy working with each other!