Олександр

Oleksandr Berezovskyi
Saleforce Administrator

ADDRESS Vinnytsya PHONE [open contact info](look above in the "contact info" section)
Ukraine
LINKS Linkedin
EMAIL [open contact info](look above in the "contact info" section)

01 PROFILE I am a well-organized, focused, hardworking, responsible, motivated, and determined
employee with over 7 years of experience in technical support.

I am a team player who consistently collaborates with teammates, providing assistance to both
fellow team members and those who seek it.

02 EMPLOYMENT HISTORY

Apr 2022 — Present Salesforce Administrator at Astound Commerce
Vinnytsya
Sales Cloud

- Permanent managing of the Salesforce CRM system

- Salesforce administrator tasks, creating and maintaining workflows, approvals, custom fields,
formulas, reports, dashboard design, and data flow management

- User and security management (profiles, permissions sets, sharing rules)

- Configuring record types, workflow rules, validation rules, page layouts

- Lead assignment rules creation, lead conversion mapping

- Close cooperation with Financial, Sales and PMO departments, solving issues and supporting
Intacct integration

- Reports and Dashboards development

Apr 2016 — Mar 2022 IHC hosting at Technical Support Specialist
Vinnytsya
Technical specialist, consultant, VPS server administrator.
Providing client consultations via telephone and chat regarding technical support inquiries.
Resolving conflicts.
Testing and assessing the functioning of websites and user software for errors.
Basic OS installation, updating, remote access configuration.

Server diagnosis and optimization.
Optimizing software settings for physical server parameters.
 Software and module installations.
Installing SSL certificates on websites.
Configuring collection and display of web statistics. Configuring memcache, APC.
Technical and advisory customer support, assisting clients through "Ticketing System" on
Linux and Windows hosting, as well as VPS and Dedicated servers.
Troubleshooting errors on websites, including restoration from backups.
Transferring websites between hosting and servers, whether with the same or different
control panels.
Installing and configuring control panels like cPanel, Plesk, ISPmanager.
Managing DNS records for domain names.
Assisting clients with installing standard CMS (WordPress, Joomla, Drupal, Bitrix, etc.).
Setting up mail services.
Resolving mail delivery issues.
Checking websites for viruses and addressing spam problems.
Monitoring Linux servers for CPU, memory, and disk space usage.

Mar 2014 — Aug 2016 Technical Support Specialist at HostPro
Vinnytsya
Technical specialist, consultant, VPS server administrator.

Providing client consultations via telephone and chat regarding technical support inquiries.
Resolving conflicts.

Testing and assessing the functioning of websites and user software for errors.

Basic OS installation, updating, remote access configuration.

03 EDUCATION

Aug 2006 — Aug 2011 Financial and Economic University
Vinnitsa Master's

04 SKILLS Ability to Work Under Excellent
Pressure Communication Skills

Flexibility and Highly Motivated
Adaptability

05 LICENSES AND CERTIFICATES

Salesforce Administrator certificate

Salesforce Associate certificate

06 LANGUAGES Ukraine English