Світлана

SVITLANA GRUSHCHAK

BASIC INFORMATION
Avenue Holosiivskyi, 68, Kiev, Ukraine
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Predictive Index result - Altruist

WORK EXPERIENCE
Website Builder Specialist (Manager) 10/2022 - 08/2023
Xsolla Labs
• Managing and supporting landing page/websites development in all stages
• Working with vendors and outsourcers, setting tasks
• Communication with stakeholders on all project stages
• Developing project documents (technical requirements) and keeping it up to date
• Reviewing and testing landing pages before passing to stakeholder for acceptance
• Keeping landings on-time and on-budget

Head of Web Design Studio 08/2020 - 09/2022
Weblium
• Managing and coordination studio team (web designers, account managers, production designers. 10+
people)
• Control over the implementation and distribution of tasks in the team
• Hiring and onboarding departments employees.
• Writing email scripts and templates
• Maintaining knowledge base documentation
• Communication with key clients
• Report on weekly and monthly results
• Work in close cooperation with sales department, execute and support sales plan
• Cooperation with product departments (developers, marketing, support, retention, accounting)
Participating in planning of main product roadmap

Chief of Client Services Unit 01/2018 - 06/2020
LLC "INVESTUM"
• Communication with suppliers and partners
• Communication with clients (helping to solve conflicts or any questions that can't be solved by client
manager) and retaining clients
• Monitoring of receivables
• Checking and monitoring financial differences between the system and accounting
• Calculation of new tariffs for the platform when prices change from suppliers
• Reports on the amount of reward for partners (every month)
• Checking out data from supplier and system data (every month), preparing data for accounting (every
month)
• Monitoring the timeliness of payments to suppliers
• Primary processing of legal documents from clients. Participation in tenders
• Managing tasks for technical department
• Interviewing and onboarding new staff
Project Manager 03/2014 - 01/2018
Web-Sputnik
• Communication with customers on all project stages
• Developing project documents, plan, scope, schedule, cost
• Reviewing deliverables before passing to client for acceptance
• Sales of additional company services
• Customer support after project completion
• Developing guidelines for clients.
• Working with different CMS, mostly 1C-Bitrix CMS (filling sites with content, checking and testing the work
performed before the project is done)
• Control of timely extension of customer services (domain/hosting/license)

Assistant 08/2013 - 12/2013
LLC TPS
• Accounting assistance in organizing documentation
• Booking tickets and check-ins for company employees
• Ordering printed materials for conferences
• Participation in conferences on subsidiary projects
• Work with the charter of the company, visiting the state register and notary
• Tasks from founders

Account manager 12/2011 - 08/2013
SmsCoin (Bulkness)
• Communication with suppliers and partners
• Communication with clients / retaining
• Sales to new customers (prepairing offers)
• Report on weekly and monthly results

Chief officer of customer support 07/2011 - 12/2011
SmsCoin
• Communication with partners around the world
• End-user consulting
• Staff training
• Writing email scripts and templates
• Maintaining knowledge base documentation

Customer support 01/2011 - 07/2011
SmsCoin
• Communication with partners around the world
• End-user consulting

SKILLS
• Web projects management
• Communication skills
• Collaboration & Teamwork
• Adaptability & Fast learning
• Problem solving
• Flexibility
• Reporting
• Negotiating
 INTERESTS
• Video games (TESO, Valheim, Overwatch, Fallout etc)
• Spent time with my friends (walking, riding bikes/electric scooters, playing board games)
• Diamond embroidery