Олена

Olena Nanivska
79040, Lviv, Ukraine
Puluja st, 40
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Copywriter

EXPERIENCE PROFILE

(11/2024-current)Technical Support Specialist, remote/ APG Group, Lone Multifaceted and highly disciplined
Tree, CO 80124. Dedicated and solution-oriented technical support specialist professional with a strong foundation
with proven experience in diagnosing and resolving software, hardware, and
in air traffic control, technical
network issues across various platforms. Adept at providing exceptional user
support through phone, chat, email, and remote desktop tools. Skilled in support, and legal copywriting. Over
troubleshooting, system configuration, and explaining technical solutions in a decade of experience as an Air
clear, user-friendly language. Strong understanding of ticketing systems, IT
Traffic Controller, demonstrating
protocols, and escalation procedures. Known for maintaining high customer
satisfaction, meeting response time SLAs, and documenting issues to precision, quick decision-making,
improve support processes. A reliable team player with a passion for and situational awareness in
problem-solving and continuous learning. high-stakes environments. Proven
track record of managing complex
(06/2024-current) Copywriter, remote/ Ukraine, Kiev, Eternity Law
International. Creative and detail-focused copywriter with experience in aviation operations, coordinating
legal and corporate content creation, specifically tailored to the international safely with pilots and control centers,
legal services sector. At Eternity Law International, responsible for
and contributing to safety and
producing persuasive, high-quality content including website pages, legal
service descriptions, SEO articles, newsletters, social media posts, and client training initiatives. Currently
communications. Adept at turning complex legal language into accessible, leveraging strong analytical and
client-friendly messaging while maintaining brand voice and professional communication skills in the tech and
tone. Skilled in writing about company formation, fintech licensing, legal
compliance, and international business law. Proven ability to support lead legal industries—delivering
generation and online visibility through content strategy, keyword expert-level user support and
optimization, and consistent messaging across platforms. creating impactful, SEO-driven
content for international law
(07/2016 - current) AREA AIR TRAFFIC CONTROLLER UKRAINIAN STATE
AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, LVIV Achieved safe and services. Adept in multitasking,
efficient air traffic flow through procedural enhancements and effective problem-solving, and working under
coordination with pilots and airport personnel. Responsibilities included
pressure, with fluency in five
supervising airspace, providing precise instructions to pilots, monitoring
radar for hazards, collaborating with neighboring control facilities, languages and a commitment to
conducting training, and contributing to safety initiatives continuous learning and professional
excellence.
(06/2012 - 07/2016) APPROACH AIR TRAFFIC CONTROLLER UKRAINIAN
STATE AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, KHARKIV
Achievements included implementing procedures to enhance airport
efficiency and safety, managing high air traffic volumes during peak
hours, and ensuring smooth aircraft transitions between sectors.
Responsibilities encompassed providing radar guidance, sequencing
aircraft for approach and landing, coordinating with tower controllers,
monitoring weather conditions, communicating with pilots,
participating in emergency response, and conducting training for junior
controllers.

(11/2011 - 06/2012) APPROACH AIR TRAFFIC CONTROLLER TRAINEE
UKRAINIAN STATE AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE,
KHARKIV Achievements included completing rigorous training in SKILLS
approach air traffic control procedures, demonstrating adaptability in
mastering radar systems, and receiving positive feedback for dedication. Air Traffic Control Procedures &
Responsibilities involved shadowing experienced controllers, assisting Radar Operations​
with radar guidance, learning aircraft sequencing, communicating with
pilots, participating in simulated exercises, and implementing feedback Aviation Safety & Emergency
for improvement. Response​

(07/2011 - 11/2011) FLIGHT INFORMATION OFFICER UKRAINIAN STATE Technical Support
AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, KHARKIV (Remote/Desktop, Software &
Achievements involved providing accurate flight information, Hardware Troubleshooting)​
maintaining communication channels, and enhancing flight information
systems. Responsibilities included managing flight information services, Copywriting & Legal Content
responding to pilot inquiries, monitoring air traffic,coordinating with Creation​
aviation agencies, maintaining records, conducting briefings, and
participating in training programs. SEO Optimization & Content
Strategy​

Communication (Verbal &
Written, Multilingual)​
EDUCATION
Decision-making Under Pressure​
(09/2007 - 06/2011) FLIGHT STATE ACADEMY OF UKRAINE UKRAINE,
KIROVOGRAD Bachelor of Air Navigation Customer Service & SLA
Compliance​
(11/2012 - 02/2014) SEPARATED STRUCTURAL SUBDIVISION OF THE
NATIONAL AVIATION UNIVERSITY “KIROVOGRAD FLIGHT ACADEMY Conflict Resolution & Team
OF THE NATIONAL AVIATION UNIVERSITY” UKRAINE, KIROVOGRAD Collaboration​
Master’s degree of Air Traffic Service
Adaptability & Continuous
Learning

COURSES

(03/2024 - 03/2024) ÉCOLE NATIONAL D’AVIATION CIVIL FRANCE, LANGUAGES
TOULOUSE Refresh course ACS, Training action
(03/2023 - 03/2023) TRAINING AND CERTIFICATION CENTER OF
Ukrainian​
UKSATSE UKRAINE, BORYSPIL "Retraining Courses in Radio Telephone
Russian ​
Communication and Radio Exchange Phraseology”
English ​
French​
(09/2021 - 11/2021) TRAINING AND CERTIFICATION CENTER OF
Polish
UKSATSE UKRAINE, LVIV "Individual retraining course for the
restoration of ACC/ LVE, ACC/LVW, and ACC/LVE+ LVW (LVL) ratings
(Course code: URLVL02_NO)"

(04/2016 - 04/2016) TRAINING AND CERTIFICATION CENTER OF
UKSATSE UKRAINE, BORYSPIL "Qualification maintenance/restoration
for air traffic controllers with APP and APS and/or ACP and ACS ratings."

(08/2015 - 08/2015) TRAINING AND CERTIFICATION CENTER OF
UKSATSE UKRAINE, KHARKIV ``Training of air traffic controllers in the
application of the Continuous Descent Operation method."