Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10707927/

Work experience

Dispatcher / Service Coordinator

from 12.2024 to 05.2025 (5 months)
HVAC service, Дистанційно (Послуги для населення та бізнесу)

Dispatcher / Service Coordinator
Air Conditioning Maintenance Company
Receive and schedule daily maintenance requests from clients.

Coordinate technician dispatch, follow-up communications, and customer support.

Maintain accurate records and ensure clear communication across service teams.

Customer Service Specialist

from 04.2020 to 03.2021 (11 months)
E-Engineering, Запоріжжя (IT)

Customer Service Specialist
Ukrainian Company (Fuel Monitoring Systems for Gas Stations & Tankers)

Provided technical support and consultations on level meters and monitoring software.

Assisted clients with scheduling, troubleshooting, and product usage for fuel tracking systems.

Managed customer communication and service documentation efficiently.

Production manager

from 03.2017 to 12.2020 (3 years 9 months)
Preciosa Interior, Дистанційно (Дизайн)

Managed end-to-end production and coordination of custom decorative wall panels.

Oversaw supplier relationships, ensured material quality, and organized made-to-order manufacturing.

Communicated with clients to clarify design specifications, delivery terms, and project timelines.

Maintained workflow efficiency, quality control, and order fulfillment while supporting marketing initiatives and business development.

Spa Staff / Spa Manager (Cruise Ships)

from 05.2009 to 05.2018 (9 years)
MSC, Київ (Туризм)

Spa Staff / Spa Manager (Cruise Ships)
International Cruise Lines
2009 – 2018

Delivered high-end spa and beauty services aboard luxury cruise ships.

Managed bookings, guest communication, and product sales in English, French, Italian, and Russian.

Promoted to spa manager for selected contracts, leading teams and exceeding sales goals.

Education

ZNU

Law, Запоріжжя
Higher, from 2011 to 2015 (4 years)

Additional education and certificates

University of Calabria

2011, 4роки

Knowledge and skills

• Уважність
• Комунікабельність
• MS Excel
• MS Word
• Управління виробництвом
• Організація логістики
• Ведення E-commerce проєктів
• Здатність до навчання
• Організація внутрішніх перевезень
• Організація міжнародних перевезень
• Організація автоперевезень
• Розрахунок тарифів перевезень
• Англійский
• Італійська кухня
• Застосування штучного інтелекту
• Відповідальність
• Організованість
• Ведення документації
• MS Office

Language proficiencies

• English — advanced
• Italian — advanced

Additional information

I have over 10 years of international experience in customer service, dispatch coordination, wellness management, and creative production. From 2009 to 2018, I worked aboard cruise ships as a spa staff member and manager, providing beauty services and reception duties while communicating in English, French, Italian, and Russian. Between 2020 and 2022, I worked in a Ukrainian company supporting clients with fuel monitoring systems, handling service bookings, and technical consultations. From 2024 to 2025, I served as a dispatcher for an air conditioning service company, managing client communication and daily scheduling. At Preciosa Design, I was also responsible for coordinating custom wall panel production, managing client orders, quality control, and supporting marketing and operations for made-to-order decorative projects.